Morgan Riley
Early,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Bartender
Hideout Golf Resort
09.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Call Center Representative
Landmark Life Insurance
09.2021 - 09.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
GED -
Early High School
Early, TX05.2009
Skills
- Wine and Beer Recommendations
- Credit and Cash Transactions
- Hospitality and Accommodation
- Hospitality Service Expertise
- Safe Food Handling Procedures
- New Hire Training
- Customer Service
- High-Volume Environments
- Cash Handling and Management
- Liquor Law Compliance
Timeline
Bartender
Hideout Golf Resort
09.2022 - 08.2023
Call Center Representative
Landmark Life Insurance
09.2021 - 09.2022
GED -
Early High School
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