Morgan Rucker
Paso Robles,CA
Summary
ABOUT
Versatile and ambitious professional with a passion for hospitality. that provides diverse operations assistance in fast-paced environments. With over 6 years of experience, I have a broad scope of experience ranging from proven customer satisfaction success to accomplishing day to day operations. Creative, organized self-starter with superior follow-through and experience to create a favorable work environment and provide results.
Overview
10
10
years of professional experience
Work History
Sales and Marketing Coordinator
Allegretto Vineyard Resort
01.2018 - 08.2021
- Administer operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings and rooming lists.
- Provide ongoing communication between the client, hotel, and sales office ensuring all operational standards are met including brand standards, and overall guest satisfaction.
- Successfully planned catering events and booking wedding group blocks while taking on interim roles.
- Assisted with preferred rates, end of month reports, forecasting, site visits, and other hotel operations.
- Involved in weekly revenue strategy meetings to increase overall resort occupancy and improve hotel financial performance through ADR and RevPAR.
ASSISTANT GENERAL MANAGER
Ayres Hotel and Spa Moreno Valley
04.2015 - 01.2018
- Implemented and oversaw day-to-day operations of the front desk, kitchen, laundry, housekeeping departments.
- Demonstrated pro-active approach to guest services. Handled and resolved all guest concerns in a timely and effective manner by keeping environment positive and efficient.
- Managed daily labor and prepared labor analysis for end of month reporting and reviewed weekly / monthly revenue, expense reports, and explained variances as needed.
- Assisted General Manager to determine annual budget and oversight of all department finances.
- Contact for military groups and preferred rates. Responsible for all group billing and past due A/R accounts.
- Became proficient in hotel systems including RoomMaster, POS, STS, and Travelclick.
FRONT OFFICE SUPERVISOR
Ayres Hotel and Spa Moreno Valley
02.2014 - 04.2015
- Duties included on-call assistance, training new employees, gift shop ordering and obtaining great guest service scores.
- Hotel contact for March Air Reserve Base and all military groups.
- Assisted Sales with group blocks and rooming lists, as well as booking event space.
FRONT DESK ASSOCIATE
Ayres Hotel and Spa Moreno Valley
08.2013 - 02.2014
FRONT OFFICE SUPERVISOR
Sycamore Mineral Springs
01.2013 - 07.2013
- Responsible for the front office including front desk and bell staff, managing check-ins and check-outs, and producing excellent guest satisfaction.
- Successfully improved guest service scores by 7% by implementing quick turnaround for email responses, complaints, and questions.
FRONT OFFICE / NIGHT AUDIT SUPERVISOR
The Lodge at Tiburon
06.2011 - 12.2012
- Conducted managerial duties overnight; which included creating night audit checklist and accomplishing the accounting for both hotel and restaurant.
- Assisted Sales and Marketing with booking event space and group blocks.
- Created the weekly concierge newsletter, as well as our "cat system" which integrated creative ways to accomplish great guest service scores.
Education
AA LIBERAL - ARTS
Cuesta College
Skills
- Analytical
- Efficient
- Positive
- Organization
- Communication
- Problem-Solving
Timeline
Sales and Marketing Coordinator
Allegretto Vineyard Resort
01.2018 - 08.2021
ASSISTANT GENERAL MANAGER
Ayres Hotel and Spa Moreno Valley
04.2015 - 01.2018
FRONT OFFICE SUPERVISOR
Ayres Hotel and Spa Moreno Valley
02.2014 - 04.2015
FRONT DESK ASSOCIATE
Ayres Hotel and Spa Moreno Valley
08.2013 - 02.2014
FRONT OFFICE SUPERVISOR
Sycamore Mineral Springs
01.2013 - 07.2013
FRONT OFFICE / NIGHT AUDIT SUPERVISOR
The Lodge at Tiburon
06.2011 - 12.2012
AA LIBERAL - ARTS
Cuesta College
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