Morgan Russell
Dallas,TX
Summary
Results-driven professional with over 9 years in customer service, team leadership, inventory management, and merchandising. Enhanced operations and improved team performance to drive sales growth. Strong problem solver with adaptability in fast-paced environments, dedicated to fostering effective relationships and achieving organizational objectives.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales Lead
Central Market
Plano, TX
06.2024 - Current
- Launched first-ever company advertising initiative utilizing QR codes to enhance customer engagement.
- Creates and manages weekly merchandise plans in Excel, optimizing departmental inventory and sales performance.
- Applied creative skills to develop merchandising plans for upcoming sales and drink specials, driving customer interest.
- Increased gelato's inventory budget by 27% based on sales analysis and profit reporting.
- Created gross profit reports for specialty product launches to inform future procurement strategies.
- Managed large-scale product orders and facilitated on-time delivery.
- Led development of a coffee bar handbook outlining team standards, allergen info, nutrition facts, and recipe protocols to streamline training and operations.
Sales Specialist
Central Market
Dallas, TX
12.2019 - 06.2024
- Ability to work in a fast-paced environment.
- Developed leadership skills by guiding Lead Development initiatives.
- Years of experience with creating and using merchandising plans while incorporating strong organization skills.
- Facilitated specialty orders to address unique customer needs effectively.
- Consistently able to keep up with business demands.
- Able to track gross profit as well as specific sales when it comes to drink specials.
- Conducted monthly inventory checks.
- Places weekly department orders while also staying in the allocated $3,000 weekly budget.
- Allocated tasks among coworkers and launched new ideas to enhance business operations.
Bakery Associate
Walmart
Forney, TX
04.2019 - 12.2019
- Handled high-volume bakery procurement, achieving top regional sales in Bread & Donuts categories.
- Oversaw daily bread baking operations, ensuring quality and consistency.
- Coordinated ordering of bakery ingredients for daily production.
- Maintained inventory levels in bakery to support customer demand.
- Decorated cakes and processed specialty orders to fulfill customer requests.
- Ensured consistency in catering orders.
- Single-handedly took on a large-scale catering order for a Teacher Appreciation week at a Forney school.
Home Specialty Associate
JCPenney
Mesquite, TX
02.2017 - 04.2019
- Provided customers assistance in purchasing appliances, furniture, draperies, and custom blinds and shutters.
- Advised customers on interior decor and recommended products that aligned with their lifestyles.
- Delivered exceptional customer service by effectively resolving order issues.
- Coordinated order logistics and consistent delivery communication between customers, manufacturers, and third-party vendors.
- Led team in resolving operational challenges to enhance workflow.
- Oversaw merchandising resets and inventory updates in high-turnover departments.
- Participated in yearly corporate meetings for the window department to align on goals and updates.
Education
Bachelor of Arts - Interdisciplinary Art and Design Studies
University of North Texas
Denton, TX12-2022
Associate of Arts - Arts
Tarrant County College
Arlington, TX12-2019
Skills
- Sales Strategy
- Sales program development
- Product Forecasting
- Inventory Management
- Order Fulfillment & Tracking
- Vendor Coordination
- Merchandising and planning
- Budget management
- Project Coordination
- Team leadership
- Time Management
- Creative Problem Solving
- Microsoft Office Suite
- AutoCAD
- Adobe Creative Suite
- Graphic design
- Furniture Design & Home Planning
- Interior Decorating
- Coffee Knowledge Expert
- Cooking & Baking
- Pricing Strategist
- Conflict resolution skills
Certification
• Food Safety Manager Certification, 08/01/24-08/01/29
• Food Handler Certification
• Food Handler Certification
Timeline
Sales Lead
Central Market
06.2024 - Current
Sales Specialist
Central Market
12.2019 - 06.2024
Bakery Associate
Walmart
04.2019 - 12.2019
Home Specialty Associate
JCPenney
02.2017 - 04.2019
Bachelor of Arts - Interdisciplinary Art and Design Studies
University of North Texas
Associate of Arts - Arts
Tarrant County College