Morgan Salecki
Polk City ,FL
Summary
Motivated and results-driven leader with a proven track record in customer care, team development, and operational efficiency. Passionate about delivering exceptional customer experiences, resolving challenges, and fostering team growth. Skilled in identifying performance gaps, implementing effective solutions, and consistently achieving organizational goals while upholding company values.
Overview
9
9
years of professional experience
Work History
Supervisor
STARBUCKS COFFEE COMPANY
06.2016 - Current
- Oversaw daily operations, ensuring efficient workflow and compliance with company policies and standards.
- Supervised and coached a team of employees, fostering a positive and productive work environment.
- Managed staff schedules to ensure optimal coverage and balanced workloads.
- Monitored inventory levels and coordinated restocking to meet customer demand without overstocking.
- Led training sessions for new hires, ensuring consistency in team performance and customer service delivery.
- Resolved customer complaints and escalated issues promptly to maintain satisfaction and loyalty.
- Conducted regular performance evaluations and provided constructive feedback to help team members grow.
- Developed and implemented strategies to meet sales goals and improving customer satisfaction.
- Promoted teamwork and collaboration among staff to navigate changes and achieve company objectives effectively.
Education
Associate of Arts -
Arizona State University
Tempe, AZSkills
- Leadership and Team Management
- Customer Care & Experience
- Communication (Written and Verbal)
- Time Management and Multitasking
- Training and Development
- Data Entry and Recordkeeping
- Problem-Solving and Decision-Making
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Scheduling and Calendar Management
- Conflict Resolution
- Organizational and Administrative Support
- Adaptability and Flexibility
Timeline
Supervisor
STARBUCKS COFFEE COMPANY
06.2016 - Current
Associate of Arts -
Arizona State University
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