Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Morgan Salecki

Polk City ,FL

Summary

Motivated and results-driven leader with a proven track record in customer care, team development, and operational efficiency. Passionate about delivering exceptional customer experiences, resolving challenges, and fostering team growth. Skilled in identifying performance gaps, implementing effective solutions, and consistently achieving organizational goals while upholding company values. Developed leadership and team management skills in a fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with a focus on achieving organizational goals. Seeking to leverage transferable skills to contribute effectively in a new field while transitioning into a new role.

Overview

9
9
years of professional experience

Work History

Supervisor

STARBUCKS COFFEE COMPANY
06.2016 - Current
  • Oversaw daily operations, ensuring efficient workflow and compliance with company policies and standards.
  • Supervised and coached a team of employees, fostering a positive and productive work environment.
  • Resolved customer complaints and escalated issues promptly to maintain satisfaction and loyalty.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Assistant Store Manager

STARBUCKS COFFEE COMPANY
04.2022 - 06.2023
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate Of Arts -

Arizona State University
Tempe, AZ

Skills

  • Leadership and Team Management
  • Customer Care & Experience
  • Communication (Written and Verbal)
  • Training and Development
  • Data Entry and Recordkeeping
  • Problem-Solving and Decision-Making
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Scheduling and Calendar Management
  • Conflict Resolution
  • Organizational and Administrative Support
  • Adaptability and Flexibility
  • Complex Problem-solving
  • Schedule development
  • Priority management
  • Inventory oversight
  • Business administration

Contact

Polk City , FL 33868

Timeline

Assistant Store Manager

STARBUCKS COFFEE COMPANY
04.2022 - 06.2023

Supervisor

STARBUCKS COFFEE COMPANY
06.2016 - Current

Associate Of Arts -

Arizona State University

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Morgan Salecki