Morgan Sandidge
Cincinnati,OH
Summary
Dynamic customer service professional with proven expertise at Luxxotica, excelling in conflict resolution and relationship building. Adept at utilizing CRM software to enhance customer satisfaction and retention. Recognized for effectively managing high-stress situations, resulting in increased loyalty and repeat business. Strong communicator with a commitment to quality service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Luxxotica
10.2025 - Current
- Conducted follow-up calls to ensure customer satisfaction post-service interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Temp-to hire Job not permanent looking for more work
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assembly Prototyper
Procter & Gamble Co
01.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Prime Communications AT&T
09.2023 - 01.2024
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Managed customer complaints, ensuring timely resolution and satisfaction.
- Utilized CRM software to document interactions and track service requests efficiently.
- Collaborated with team members to improve service delivery processes and enhance customer experience.
- Maintained up-to-date knowledge of company products and policies to assist customers effectively.
- Handled billing inquiries, facilitating payment arrangements and account adjustments as needed.
- Provided product knowledge support, educating customers on services and promotions available.
Content Moderator
Webhelp Americas
08.2023 - 01.2024
- Reviewed user-generated content for compliance with community guidelines and safety standards.
- Evaluated flagged content, ensuring accurate decisions on removal or approval.
- Collaborated with cross-functional teams to enhance content review processes and efficiency.
- Conducted quality assurance audits on moderation decisions to maintain high accuracy rates.
- Monitored performance metrics to assess individual and team productivity effectively.
Education
High School Diploma -
Princeton High School
Cincinnati, OH05-2020
Cosmetology License - Cosmetology
Scarlet Oaks Career Technical School
Cincinnati, OH05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Problem resolution
- Conflict resolution
- Microsoft Excel
- Call center operations
- Microsoft outlook
- Product knowledge
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Prioritization
- Building rapport
- Live chat support
- Dispute resolution
- Quality control
- Technical support
Timeline
Customer Service Representative
Luxxotica
10.2025 - Current
Assembly Prototyper
Procter & Gamble Co
01.2024 - 10.2025
Customer Service Representative
Prime Communications AT&T
09.2023 - 01.2024
Content Moderator
Webhelp Americas
08.2023 - 01.2024
High School Diploma -
Princeton High School
Cosmetology License - Cosmetology
Scarlet Oaks Career Technical School