Morgan Saucedo
Otsego
Summary
Detail-oriented Registration Clerk with proven skills in patient registration and insurance verification. Committed to enhancing patient satisfaction through effective communication and streamlined processes.
Overview
8
8
years of professional experience
Work History
Registration Clerk
Beacon Plainwell
Plainwell, MI
12.2025 - Current
- Processed patient registrations efficiently, ensuring accuracy and adherence to compliance standards.
- Verified insurance information, enhancing data integrity and minimizing claim denials.
- Coordinated communication between patients and healthcare providers to streamline appointment scheduling.
- Trained new staff on registration protocols, fostering knowledge sharing and operational consistency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
PCA
Holland Hospital
Holland, MI
12.2024 - 10.2025
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Educated patients and families on care techniques and health management strategies.
- Trained new staff on best practices for patient assistance and safety protocols.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Registration Clerk
R1 Rcm
Plainwell, MI
09.2020 - 11.2024
- Streamlined patient registration process, enhancing workflow efficiency in high-volume emergency department.
- Ensured accuracy of patient information entered into electronic health record system, improving data integrity.
- Coordinated with medical staff to prioritize urgent cases, optimizing patient care delivery timelines.
- Collaborated with multidisciplinary teams to address patient inquiries, enhancing overall satisfaction and experience.
- Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
Team Member/Restaurant Shift Manager
Arby's
Plainwell, MI
05.2018 - 09.2020
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Ensured cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with team members to maintain high operational efficiency during peak hours.
- Assisted in training new staff on food preparation techniques and service protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Associate of Arts -
Kalamazoo Valley Community College
Kalamazoo, MI04-2024
High School Diploma -
Otsego High School
Otsego, MI05-2019
Skills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
- Healthcare experience
- Insurance verification
- Efficient workflow management
- Verbal and written communication
- Documentation and reporting
- Demographics information
- HIPAA procedures
- Teamwork and collaboration
- Time management
Timeline
Registration Clerk
Beacon Plainwell
12.2025 - Current
PCA
Holland Hospital
12.2024 - 10.2025
Registration Clerk
R1 Rcm
09.2020 - 11.2024
Team Member/Restaurant Shift Manager
Arby's
05.2018 - 09.2020
Associate of Arts -
Kalamazoo Valley Community College
High School Diploma -
Otsego High School