Morgan Schwindaman
ATI Physical Therapy
Grand Island,NY
13
years of professional experience
Results-driven healthcare operations leader with more than 8 years of experience in access management, front office operations, revenue cycle support, and workforce leadership. Proven success leading remote teams of 30+ employees across multiple markets while improving operational performance, driving KPI attainment, developing talent, and enhancing patient access. Skilled in cross-functional collaboration, process improvement, training development, insurance workflows, and large-scale operational initiatives. Recognized for fostering high-performing teams, implementing standardized workflows, and building strong partnerships across clinical, operational, and executive leadership teams.
Professional management expert with proven track record in overseeing team operations and optimizing workflows. Known for strong focus on collaboration and achieving results, consistently meeting changing needs with flexibility. Skilled in strategic planning, conflict resolution, and performance management, reliably fostering productive work environment.
Work History
Access Management Supervisor
3 Years 3 Months- Lead day-to-day operations for multiple Access Management teams consisting of more than 30 agents across multiple markets.
- Drove accountability for individual and team performance metrics through coaching, mentorship, development planning, and performance management, enhancing overall team effectiveness.
- Coordinate onboarding, training, and continued education initiatives for new and existing team members.
- Partner with District Directors, Clinical Operations, Revenue Cycle, Workforce Management, Human Resources, Training, and Quality teams to align operational goals and improve outcomes.
- Served as interim leadership support for Northeast region teams, ensuring continuity of operations across Pennsylvania and Maryland markets.
- Serve as interim leadership support for additional Northeast region teams including Pennsylvania and Maryland markets.
- Established a culture of engagement through regular one-on-one coaching sessions, team development meetings, and employee recognition initiatives.
Field Operations Support Specialist
1 Year 11 Months- Supported operations across Illinois and Massachusetts markets by training staff, optimizing workflows, reporting outcomes, and implementing clinical support initiatives.
- Assisted with development and rollout of Access Management Team (AMT) standards, workflows, and best practices across multiple regions.
- Facilitated onboarding and training for over 20 Operations Support Specialists, contributing to training material development and process documentation.
- Delivered coaching, retraining, and workflow support to clinical and operational teams to improve knowledge, consistency, and performance.
- Led monthly operational meetings with clinic leaders and support teams to communicate updates and operational priorities.
- Managed revenue cycle, authorization, and operational work queues while maintaining departmental productivity and quality benchmarks.
- Partnered with leadership to improve communication, workflow adoption, and market performance.
- Conducted claim denial research and collaborated with revenue cycle teams to enhance financial performance initiatives.
Operations Support Specialist (Patient Service Specialist)
4 Years 5 Months- Streamlined patient intake, scheduling, registration, collections, and front-office operations to enhance workflow.
- Guided patients on insurance coverage and payment responsibilities, improving their understanding and reducing inquiries.
- Collaborated closely with clinicians to ensure efficient patient care coordination.
- Trained newly hired Operations Support Specialists and supported onboarding efforts across clinic locations.
- Maintained patient records, insurance information, and EMR documentation accuracy.
- Ensured accuracy of patient records, insurance information, and EMR documentation to support compliance and quality care.
- Selected to support acquisition integrations and transition activities.
Day Camp Junior Director
2 Years 3 Months- Managed daily operations for youth programs, ensuring engaging and safe experiences for children ages 4–14.
- Supervised and coached 20–25 staff members, fostering a safe and engaging program environment.
- Conducted staff meetings, managed schedules, coordinated field trips, and ensured adherence to safety protocols.
- Led employee accountability initiatives, driving performance improvement among staff.
- Maintained food safety standards and coordinated community partnership activities.
Education
- Biological Sciences and Psychology
Skills
Operations Leadership
Access Management
Workforce Management
Team Development & Coaching
Performance Management
Process Improvement
Patient Access
Revenue Cycle Support
Insurance Verification & Authorizations
KPI & Productivity Management
Training & Onboarding
Cross-Functional Collaboration
EMR Systems
Medical Terminology
Payroll & Timekeeping
Change Management
Quality Assurance
Reporting & Analytics
Healthcare Operations
InSync EMR
Tableau
Microsoft Office Suite
Microsoft Teams
Outlook
RingCentral
Zoom
InstaMed
Circulation
MedBridge
Leadership of Remote Teams
Healthcare Access Operations
Insurance Contracts & Authorizations
Revenue Cycle Processes
Workflow Design & Process Improvement
Employee Development & Coaching
Patient Experience Enhancement
Bilingual: Basic Spanish Comprehension
Operations management
Staff development
Timeline
Access Management Supervisor
ATI Physical Therapy
08.2023 - CurrentRead More
Field Operations Support Specialist
ATI Physical Therapy
09.2021 - 08.2023Read More
Operations Support Specialist (Patient Service Specialist)
ATI Physical Therapy
04.2017 - 09.2021Read More
Day Camp Junior Director
Belvidere Park District
05.2014 - 08.2016Read More
Belvidere North High School
Read More
University of Missouri – Columbia
from Biological Sciences and Psychology
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