Professional Summary
Overview
Work History
Education
Skills
Timeline

Morgan Shearer

Walmart
Colorado Springs,CO
6
years of professional experience

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Work History

Team Lead

4 Years 5 Months
Walmart | 04.2022 - Current
  • Led and mentored team of 12-15 customer service representatives, coaching to enhance service quality and customer satisfaction
  • Acted as a point of contact between upper management and team members to communicate goals, expectations, and feedback
  • Monitored team performance metrics and identified strategies to enhance efficiency and achieve targets
  • Achieved Employee of the Month honors on several occasions

Sales Associate

1 Year 1 Month
Culver's | 01.2021 - 02.2022
  • Built rapport with customers through strong customer service skills, contributing to repeat business
  • Trained new sales team members on product knowledge and sales techniques to enhance team performance
  • Assisted in training new sales team members on product knowledge and sales techniques
  • Recognized as Employee of the Month multiple times for outstanding performance and dedication

Education

High School Diploma

GOAL Academy | Colorado Springs, Colorado | 06.2023
Engaged in interdisciplinary studies by taking courses that integrated English and mathematics, exploring connections between the two disciplines and delving into areas such as math in literature and the language of numbers. Participated in cross-departmental projects that required both strong writing skills and mathematical problem-solving abilities.

Skills

Customer Service
Timeliness
Performance management
Technical proficiency
Team supervision
Client orientation
Coaching
Detail orientation
Schedule coordination
Process optimization
Resource planning
System navigation
Workflow coordination

Timeline

Team Lead

Walmart
04.2022 - CurrentRead More

Sales Associate

Culver's
01.2021 - 02.2022Read More

GOAL Academy

High School Diploma
Read More
Morgan Shearer