Morgan Simpson
Fairfax,VA
Summary
Proven leader in operational management and sales strategies, with a track record of driving 18% annual growth at Zumiez, Inc. Expert in Microsoft Office and SQL databases, I excel in fostering customer relationships and making impactful decisions. Recognized for transforming challenges into opportunities, enhancing team performance, and achieving top-tier sales results.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Uber, Inc. | Doordash, Inc.
Washington DC Metropolitan Area
07.2022 - Current
- Regularly earned commendations and high customer feedback for excellent service.
- Demonstrates exceptional organizational and punctuality skills when transporting orders.
- Manages interactions among businesses, customers, and support to achieve swift problem resolution.
Store Manager
Zumiez, Inc.
Washington DC Metropolitan Area
06.2021 - 07.2022
- Consistently boosted quarterly sales performance.
- Maintained high standards of customer support, enhancing loyalty by managing concerns effectively and understanding clients' requirements.
- Led a team of 10 by implementing effective sales and management training.
- Reviewed data to prioritize tasks and execute efficient process improvements in administration, supply management, and finance.
Senior Assistant Manager
Zumiez, Inc.
Washington DC Metropolitan Area
11.2020 - 05.2021
- Contributed to the formation and deployment of a strategic 3-year recovery plan alongside store manager, achieving an annual growth of 18%.
- Assumed the role of acting Store Manager during store manager's absence, ensuring smooth operations.
- Received promotion recommendation following membership in the $100k Club and outstanding performance.
Junior Assistant Manager
Zumiez, Inc.
Washington DC Metropolitan Area
06.2019 - 10.2020
- Managed store activities each day to ensure process adherence for customer satisfaction and loss prevention while boosting sales.
- Supported Senior Assistant Manager and Store Manager in training initiatives for sales staff.
- Analyzed store performance through regular tracking of sales data and capacity metrics to achieve delivery objectives.
- Ranked among the leading sales representatives in the region due to exceptional sales performance.
Sales Associate
Zumiez, Inc.
Washington DC Metropolitan Area
04.2019 - 05.2019
- Received highest sales associate commendations repeatedly.
- Enhanced customer satisfaction and met sales goals by employing genuine communication, analytical thinking, and strong teamwork.
- Ensured retail floor upkeep according to company standards.
- Acquired skills in executing various transactions through SQL-oriented POS platforms.
Seasonal Associate
T.J. Maxx
Fairfax, USA
06.2015 - 09.2015
- Arranged new merchandise on sales floor.
- Ensured consistent cleanliness and systematic organization in compliance with company guidelines across all areas.
- Responded to questions on product details and promotions.
Education
High School Diploma -
James Madison High School
Vienna, VA05.2017
Communications
Virginia Commonwealth University
Richmond, VASkills
- Strong Microsoft Office Proficiency
- Experienced with SQL Database Platforms
- Cultivates Positive Customer Relationships
- Skilled in Sales and Marketing Strategies
- Skilled in Operational Management
- Effective Decision-Maker
Accomplishments
Inducted in the $100K Club twice while working at Zumiez, Inc. (2020 & 2021)
Affiliations
Assistant Basketball Coach, Girls Freshman, Madison High School, Vienna, Virginia (2024-2025)
Timeline
Delivery Driver
Uber, Inc. | Doordash, Inc.
07.2022 - Current
Store Manager
Zumiez, Inc.
06.2021 - 07.2022
Senior Assistant Manager
Zumiez, Inc.
11.2020 - 05.2021
Junior Assistant Manager
Zumiez, Inc.
06.2019 - 10.2020
Sales Associate
Zumiez, Inc.
04.2019 - 05.2019
Seasonal Associate
T.J. Maxx
06.2015 - 09.2015
High School Diploma -
James Madison High School
Communications
Virginia Commonwealth University
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