Morgan Smith
Customer Service Representative
Phoenix,AZ
Summary
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. I'm known for reliability and adaptability, with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
On Time Mall
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Warehouse Worker
US Digital Media
02.2021 - 07.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Education
Associate of Arts - Graphic Design
Maricopa Community Colleges, Phoenix College
Phoenix, AZ08-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Filing
- Picking and packing
- Cleaning and organizing
- Self-motivated and disciplined
- Pallet jack handling
- Forklift operation
Timeline
Customer Service Representative
On Time Mall
07.2023 - Current
Warehouse Worker
US Digital Media
02.2021 - 07.2023
Associate of Arts - Graphic Design
Maricopa Community Colleges, Phoenix College
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