Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Morgan Susz

West Chester,OH

Summary

Shift Supervisor at Starbucks with a proven track record in partner development and training. Expert in cash handling and inventory control, I foster a collaborative team environment that enhances operational efficiency. Recognized for resolving customer concerns effectively, I consistently drive my team to success and deliver exceptional service daily

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
09.2022 - Current
  • Trained and developed new partners and delegated daily tasks and responsibilities
  • Lead a team of partners to help achieve company goals
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
  • Responded to and resolved customer questions and concerns
  • Worked along side peers to work efficiently as a team to achieve goals and expectations

Barista

Starbucks
04.2021 - 09.2022
  • Efficiently worked as a team with other peers to reach goals
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive work environment
  • Contributed to a positive team environment through effective communication and collaboration with other partners
  • worked to deliver exceptional coffee and beverages

Education

High School Diploma -

Lakota East High School
West Chester, OH
04-2022

Skills

  • Delegating tasks to partners daily to ensure smooth operations
  • Partner development and training
  • Ability to coach and teach others
  • Cash handling expertise
  • Workplace safety
  • Inventory control and record keeping

Certification

Ohio Food Safety Certification

Timeline

Shift Supervisor

Starbucks
09.2022 - Current

Barista

Starbucks
04.2021 - 09.2022

High School Diploma -

Lakota East High School

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Morgan Susz