Morgan Teeter
Mishawaka,IN
Summary
Experienced professional with nearly 7 years in Business Operations, specializing in Order Management and Process Improvement. Demonstrated success in SOP creation and workflow documentation, leading to enhanced efficiency and customer satisfaction. Key achievements include establishing the Aftermarket Critical Care team and developing the Aftermarket Revision SOP. Aiming to leverage skills in operations and process optimization in a Business Analyst or Project Management role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Aftermarket Order Management Supervisor
Lippert Components
Mishawaka, Indiana
10.2024 - Current
- Led Aftermarket Order Management team, cultivating a collaborative culture recognized by senior leadership.
- Created and maintained detailed process documentation and standard operating procedures to streamline order management and training.
- Partnered with sales, warehouse, and shipping teams to address order issues and ensure fulfillment.
- Collaborated with customers on EDI system migrations, providing onboarding support and issue resolution.
- Managed reporting and data analysis for leadership, identifying trends to drive process enhancements.
- Facilitated team meetings, training sessions, and workshops to boost performance and customer satisfaction.
Aftermarket Critical Care & Revison Analyst
Lippert Components
South Bend, Indiana
05.2021 - 10.2024
- Established Aftermarket Critical Care function by developing business case, securing executive approval, and implementing ongoing reporting processes.
- Collaborated with cross-functional teams to identify process improvement opportunities.
- Maintained accurate records of all data collected during analysis processes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Designed and documented SOPs for open order and backorder reporting to enhance customer visibility.
- Cultivated strong relationships with customers and sales teams through consistent reporting and regular high-level presentations.
- Streamlined workflows by addressing process gaps among Revision, Order Entry, and Customer Service departments.
- Developed company-wide 'blanket process' for pricing approvals, minimizing purchase order delays.
- Managed 60 to 80 daily customer communications while ensuring accuracy in responses.
Order Management Specialist
Lippert Components
Mishawaka, Indiana
01.2019 - 05.2021
- Collaborated with multiple departments to improve understanding of company operations over five years.
- Maintained professionalism in stressful situations, effectively diffusing tense encounters.
- Updated databases with new and modified customer information.
- Supported sales team members to drive business growth and development.
- Enhanced product knowledge continuously to deliver optimal service and achieve sales targets.
- Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
- Resolved complex issues by coordinating with departments to fulfill customer needs effectively.
- Coordinated with cross-functional teams to resolve order discrepancies.
- Trained new team members on order processing procedures and system usage.
Educational Assistant
bittersweet elementary school
Mishawaka, Indiana
10.2018 - 01.2019
- Supported students with disabilities through individualized instruction tailored to IEP requirements.
- Conducted one-on-one tutoring sessions to reinforce learning concepts and academic skills.
- Collaborated with teachers to create lesson plans that accommodate diverse learning styles.
- Organized classroom supplies and prepared materials for engaging educational activities.
- Monitored student behavior in classrooms, hallways, and cafeterias to ensure adherence to school policies.
- Fostered a positive learning environment by promoting cooperation among students.
- Supervised recess periods, ensuring safety and appropriate behavior during play.
- Assisted during field trips by maintaining student focus and monitoring engagement.
Sales Associate
Fun Tan
South Bend, Indiana
02.2017 - 11.2017
- Cleaned rooms thoroughly and maintained organized stockroom shelves.
- Greeted customers warmly to foster positive interactions.
- Processed transactions accurately using point-of-sale system.
- Upsold products by highlighting unique features to enhance customer experience.
- Trained new team members on cash handling and customer service procedures.
- Scheduled shifts for associates to optimize staffing during peak hours.
- Handled customer complaints professionally to ensure satisfaction.
- Maintained cleanliness of store environment, ensuring compliance with safety regulations.
Education
High school diploma -
Penn High School
Mishawaka, IN01.2016
Skills
- Business Process Improvement & Workflow Design
- SOP Development & Documentation
- Cross-Functional Collaboration (Sales, Ops, Customers)
- Data Analysis & Reporting (Excel, D365, Salesforce)
- Project Coordination & Implementation
- Customer Engagement & Relationship Management
- Team Leadership, Coaching & Mentorship
- Tools: Salesforce, Microsoft D365, Manhattan Associates Operations, Excel, PowerPoint, Outlook, OneNote, Word
Certification
Driver's License
Timeline
Aftermarket Order Management Supervisor
Lippert Components
10.2024 - Current
Aftermarket Critical Care & Revison Analyst
Lippert Components
05.2021 - 10.2024
Order Management Specialist
Lippert Components
01.2019 - 05.2021
Educational Assistant
bittersweet elementary school
10.2018 - 01.2019
Sales Associate
Fun Tan
02.2017 - 11.2017
High school diploma -
Penn High School