Morgan Theriot
Birmingham,AL
Summary
Dedicated healthcare professional with experience in phlebotomy and customer service. Known for strong multitasking abilities and attention to detail, consistently ensuring patient comfort and safety while adhering to regulatory standards and maintaining accurate records.
Overview
8
8
years of professional experience
Work History
Phlebotomist/Lab Assistant
Grifols Plasma Center
Houma, LA
11.2025 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of donor information and test results in compliance with regulatory standards.
- Monitored inventory levels of supplies, coordinating with vendors to maintain necessary stock for operations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Server/Bartender
Texas Roadhouse
Houma, LA
01.2024 - 11.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Zen Sushi And Bar
Houma, LA
01.2021 - 01.2024
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to streamline order delivery and minimize wait times.
- Trained new servers on menu items, service standards, and operational procedures.
- Implemented upselling techniques to increase revenue from food and beverage sales.
- Resolved customer complaints promptly, maintaining a positive restaurant reputation.
Insurance Agent
All-State Credit Plan
Thibodaux, LA
08.2020 - 01.2021
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Implemented customer feedback mechanisms to continuously improve service delivery and address client concerns promptly.
- Led initiatives to enhance digital presence, increasing online engagement and accessibility of insurance services offered.
- Responded to customer calls swiftly to resolve issues and answer questions.
Store Manager
Bayou Quik Stop
Lockport, LA
09.2017 - 05.2020
- Managed daily store operations, ensuring efficient workflow and high customer satisfaction.
- Trained and supervised team members to enhance service quality and operational efficiency.
- Maintained inventory accuracy through regular stock assessments and order management.
- Implemented sales strategies to promote products and increase store profitability.
- Resolved customer inquiries effectively, enhancing overall shopping experience and loyalty.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree - General Studies
Nichols State University
Thibodaux, LA05-2028
High School Diploma -
Central Lafourche High
Raceland, LA05-2020
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- Patient confidentiality
- Blood collection techniques
- Data entry
- Infection control
Timeline
Phlebotomist/Lab Assistant
Grifols Plasma Center
11.2025 - Current
Server/Bartender
Texas Roadhouse
01.2024 - 11.2025
Server/Bartender
Zen Sushi And Bar
01.2021 - 01.2024
Insurance Agent
All-State Credit Plan
08.2020 - 01.2021
Store Manager
Bayou Quik Stop
09.2017 - 05.2020
No Degree - General Studies
Nichols State University
High School Diploma -
Central Lafourche High