Morgan Turney
Dallas,TX
Summary
Knowledgeable Guest and Service Industry Representative. Driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize team satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Coordinator Director
Indigo Child
12.2020 - Current
- Continually managed large team through empathy and communication.
- Conducted training new Guest Coordinators, contributing to well-prepared and knowledgeable team.
- Developed strong relationships with repeat clients, resulting in increased loyalty and return visits.
- Contributed to increased overall revenue by upselling packages, prescribing products, and additional services during booking and check out process.
Guest Coordinator
Renata Salon & Day Spa
09.2019 - 12.2020
- Enhanced customer satisfaction by promptly and professionally addressing guest inquiries and requests.
- Supported salon in height of COVID through assisting with renovations and online color deliveries.
- Heightened communication between various departments to ensure seamless guest experiences from check-in to checkout.
Assistant/Front Desk Receptionist
Scott LeMaster Salon
02.2017 - 02.2019
- Aided stylist and salon in keeping a polished work environment through daily cleaning and organizing tasks.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Contributed to opening and closing the salon throughout the week which ensuring consistent guest satisfaction during opening hours.
Education
Tarrant County College District
Fort Worth, TXHigh School Diploma -
L.D. Bell High School
Hurst, TX05.2019
Skills
- 4 years experience using Millenium booking system
- 3 years experience using Meevo booking system
- Proficient in Excel
- Skilled in using Notion as team system
- Exceptional communication
- Reservation Management
- Guest Relations
- Strong Organization
- Data entry proficiency
Timeline
Guest Coordinator Director
Indigo Child
12.2020 - Current
Guest Coordinator
Renata Salon & Day Spa
09.2019 - 12.2020
Assistant/Front Desk Receptionist
Scott LeMaster Salon
02.2017 - 02.2019
Tarrant County College District
High School Diploma -
L.D. Bell High School