Kaleb Liggins
Orlando,FL
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Spirit Airlines Inc.
Orlando , FL
01.2022 - 05.2022
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Booking Flight reservations
Food Service Worker
Panda Express, Panda Restaurant Group
Orlando, FL
10.2020 - 06.2021
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Created appealing food arrangements for party trays and specialized orders.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Valet Parking Attendant
Universal Orlando Resorts
Orlando, FL
01.2020 - 09.2020
- Parked and retrieve automobiles successfully driving both manual and automatic vehicles.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Answered general questions about parking fees, facilities and directions.
- Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
- Lifted, positioned and removed barricades to open or close parking lot areas.
Food Service Worker
Negril
Orlando, FL
06.2019 - 08.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Jones High School
Orlando, FL05.2021
Skills
- Host/Hostess
- Food Safety (4 years)
- Cleaning Experience (4 years)
- Cooking
- Food Preparation (2 years)
- Food Service
- Kitchen Experience
- Busser
- Food Handling
- Hotel experience
- Driving (4 years)
- Writing Skills
- Retail Sales
- Shuttle Driving
- Serving Experience
- Guest Services
- Valet Parking (Less than 1 year)
- Computer Skills
- Microsoft Office
- Customer Service
- Guest Satisfaction
- Guest Accounts
- Reservation Management System
Timeline
Guest Service Agent
Spirit Airlines Inc.
01.2022 - 05.2022
Food Service Worker
Panda Express, Panda Restaurant Group
10.2020 - 06.2021
Valet Parking Attendant
Universal Orlando Resorts
01.2020 - 09.2020
Food Service Worker
Negril
06.2019 - 08.2020
Jones High School
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