Morgan VanOstran
Vicksburg,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing exceptional customer service to build loyalty and relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Build A Bear
07.2015 - Current
- Handling customer inquiries and suggestions courteously and professionally over phone, email and in person.
- Answered customer telephone calls or emails to promptly avoid wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Office Assistant
Chrome Carriers Trucking LLC
04.2021 - 06.2022
- Completed clerical tasks such as filing, copying, and distributing emails.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Utilized Quickbooks to compile billing and accounts receivable data following company's step by step instructions.
- Worked along side Office Manager to complete load billing and ensuring load paperwork was accurate and up to date.
Education
High School Diploma -
Vicksburg High School
Vicksburg, MI07.2014
Skills
- Communication
- Paperwork Processing
- Time management
- Complaint Resolution
- Information Security
- Microsoft Suites
Timeline
Office Assistant
Chrome Carriers Trucking LLC
04.2021 - 06.2022
Customer Service Representative
Build A Bear
07.2015 - Current
High School Diploma -
Vicksburg High School
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