Morgan White
KOORSEN FIRE & SECURITY INC.
Chillicothe,OH
5
years of professional experience
Customer service/ administrative assistant with 9 years of experience. The experience has shown me the ability to develop strong interpersonal and communication skills. I am determined to set goals and strive to reach them in a timely manner. My skills involve being a fast learner, time management, communication, and organizational skills. Authorized to work in the US for any employer
Work History
Accounts Receivable Administrator
1 Year 4 Months- Managed accounts receivable process, including invoicing, payment processing, and collections
- Maintained accurate records of customer payments and outstanding balances
- Collaborated with sales team to resolve billing discrepancies, ensuring accurate invoicing and timely payments
- Reduced average collection time by 10 days through implementation of proactive collection strategies
- Trained new staff on accounts receivable procedures and software systems.
- Developed reporting tools for tracking outstanding invoices and payment trends.
- Collaborated with cross-functional teams to resolve billing issues promptly.
- Lowered branch’s DSO less than company average
- Developed relationships with key clients to secure timely payments and promptly address any billing issues
- Collaborated with sales team to resolve any billing discrepancies or disputes
- Implemented reminders for upcoming due dates
- Identified opportunities for process improvement within the accounts receivable department and implemented necessary changes for increased efficiency
- Updated and corrected invoices to reflect accurate billing information
- Executed refund transactions for customers in accordance with company policy
- Investigated unapplied payments to determine their appropriate allocation
- Facilitated collection of outstanding payments from customers
- Prepared and processed lien waivers to ensure compliance with legal requirements
- Compiled and organized vendor packets for customer onboarding
- Executed write-off procedures for uncollectible accounts
- Handled incoming calls from technicians and customers regarding accounts receivable inquiries
Senior Administrative Assistant
2 Years 4 Months- Managed incoming calls, emails, and mail distribution, ensuring prompt response to inquiries and efficient communication flow
- Managed incoming calls, emails, and mail distribution in a timely manner
- Greeted visitors upon arrival at the office
- Processed billing for general products department
- Performed data entry for inside sales department
- Acted as coordinator for 3rd party company
- Entered service tickets into the system
Receptionist/Administrative Assistant
7 Months- Greeted and welcomed visitors, creating a positive first impression and enhancing overall visitor experience
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Managed office supplies inventory by monitoring stock levels and ensuring timely orders to prevent shortages
- Sorted and delivered mail to appropriate recipients, facilitating efficient communication within the office
CSR - Customer Service Representative
11 Months- Handled incoming calls from customers
- Ordered lawn equipment parts for customers, ensuring accuracy and timely delivery
- Processed returns for customers and account holders, facilitating seamless transactions
- Provided support as backup receptionist during busy periods
Education
High school diploma
Skills
Accounts receivable
Invoice processing
Debt collection
Month-end closing
Accounts reconciliation
Data entry
Judgment and decision making
Microsoft Word
Microsoft Office
Microsoft Outlook
Task prioritization
Accounts receivable management
Attention to detail
Billing resolution
Collections management
Customer service
Teamwork and collaboration
Invoice processing
Judgment and decision making
Multitasking
Reliability
Organizational skills
Timeline
Accounts Receivable Administrator
KOORSEN FIRE & SECURITY INC.
12.2024 - 04.2026Read More
Senior Administrative Assistant
KOORSEN FIRE & SECURITY INC.
08.2022 - 12.2024Read More
Receptionist/Administrative Assistant
KOORSEN FIRE & SECURITY INC.
01.2022 - 08.2022Read More
CSR - Customer Service Representative
Gardner Inc.
02.2021 - 01.2022Read More
Grove City High School
High school diploma
Read More