Overview
Work History
Education
Skills
Timeline
Generic

Morgan Williams

Taunton,MA

Overview

7
7
years of professional experience

Work History

Implementation Specialist

MEDITECH
Canton, Massachusetts
06.2021 - Current
  • Managed implementation of MaaS and READY models for MEDITECH's EXPANSE product across healthcare facilities, ensuring timely project delivery.
  • Delivered hands-on training and support to core teams and end-users, including physicians and administrative staff, to improve proficiency with EXPANSE.
  • Monitored post-implementation system performance, promptly addressing issues to maintain optimal functionality.
  • Collaborated with technical support teams to troubleshoot complex system issues, reducing downtime and ensuring continuity of care.
  • Interviewed, onboarded, and mentored new hires.
  • Cross-trained in Health Information Management (HIM), Registration (REG), Surgery (SUR), and Ambulatory Clinical (AMBC) applications.
  • Integrated third-party vendors with the existing system.
  • Worked closely with stakeholders, the programming and development team, to ensure a smooth and efficient implementation.
  • Monitored progress of implementations in order to meet deadline.
  • Created comprehensive documentation outlining processes and procedures.
  • Assisted in resolving escalated customer issues related to software implementations.
  • Collaborated with IT staff to develop system requirements based on customer needs.

Preschool Teacher

The Goddard School
Dedham, Massachusetts
09.2020 - 05.2021
  • Developed and maintained detailed lesson plans and documentation, ensuring clear communication of educational objectives, much like creating user guides and documentation for healthcare systems.
  • Resolved conflicts and addressed behavioral issues in a timely manner, demonstrating problem-solving skills comparable to troubleshooting and resolving system issues in healthcare settings.

Clinical Assistant

Baritz's Wellness Center
Brockton, Massachusetts
06.2018 - 09.2020
  • Managed patient scheduling and front office operations to ensure smooth clinic workflows, reflecting the ability to coordinate and manage project timelines in healthcare implementations.
  • Coordinated with healthcare providers and administrative staff to align appointment schedules and patient needs, similar to working with cross-functional teams in implementing healthcare systems.
  • Adapted to changes in clinic procedures and patient needs, showing flexibility and responsiveness like adapting healthcare solutions based on user feedback and system requirements.

Education

Bachelor of Science - Public Health and Nutrition

University of Massachusetts Amherst
Amherst, Massachusetts
05.2018

Skills

  • SaaS
  • Data analysis
  • Technical troubleshooting
  • System implementation
  • Workflow optimization
  • Customer relationship management
  • Effective communication
  • Time management
  • Customer support
  • JIRA
  • Microsoft Suite
  • Google Suite
  • HIPAA compliance
  • PHI management
  • Meditech Expanse
  • Confluence
  • Smartsheet

Timeline

Implementation Specialist

MEDITECH
06.2021 - Current

Preschool Teacher

The Goddard School
09.2020 - 05.2021

Clinical Assistant

Baritz's Wellness Center
06.2018 - 09.2020

Bachelor of Science - Public Health and Nutrition

University of Massachusetts Amherst

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Morgan Williams