Morgan Willis
Homedale,ID
Summary
Dedicated Customer Service Specialist with a proven track record of exceeding performance targets and maintaining high-quality standards. Possesses expert-level knowledge of service protocols and best practices. Adaptable, coachable, and committed to resolving customer issues through collaboration and superior service.
Overview
10
10
years of professional experience
Work History
Donor Support Technician
CSL Plasma
Caldwell, ID
08.2024 - Current
- Reported any irregularities or problems encountered during the plasma collection process immediately.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Collected specimen samples and transported to laboratory for processing.
- Provided basic medical care to donors during their donation process as needed.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Assisted in the collection of plasma donations from donors.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Educated donors about the importance of donating plasma safely and responsibly.
- Monitored donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.
- Assessed plasma collection machines for proper functionality.
- Provided excellent customer service by responding promptly to inquiries from donors or staff members.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Maintained a clean and safe environment by adhering to infection control guidelines at all times.
- Performed daily maintenance on centrifuge and other laboratory equipment.
- Inspected and sterilized equipment before and after each use according to established protocols.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
Customer Service Representative-Remote
Citibank
Meridian, Idaho
09.2023 - 04.2024
- Foster interdepartmental collaboration to address and resolve customer issues.
- Provide prompt and courteous service, ensuring customer satisfaction.
- Recognize for enhancing service quality through knowledgeable and speedy assistance.
Stay at Home Mother
Self Employed
Homedale, ID
06.2022 - 09.2023
- Managed household responsibilities for a family of five, including meal planning, shopping, and maintaining cleanliness.
- Coordinated daily activities and ensured the well-being of children ranging from newborn to 12 years old.
Treatment Coordinator
Blaisdell Dental Center
Caldwell, Idaho
02.2020 - 06.2022
- Welcomed patients upon arrival, communicated patient arrivals to team and managed patient visit expectations
- Assisted new patients with comprehension and completion of appropriate paperwork
- Initiated outbound administrative requests for medical records and specialty appointment booking.
- Greeted patients and managed administrative tasks to streamline patient visits.
- Facilitated the completion of paperwork and coordinated specialty appointments.
Front Desk Receptionist
Cherry Lane Dental
Meridian, Idaho
05.2016 - 02.2020
- Handled incoming correspondence and managed office supplies.
- Addressed customer complaints, ensuring swift and professional resolutions.
- Greeted customers warmly and made them feel welcome.
Caregiver / Medtech
Grace Assisted Living
Meridian, Idaho
10.2015 - 04.2016
- Provided companionship and monitored patient conditions, reporting to nursing staff as needed
Education
Homedale High School
05.2013
Skills
- In-depth Product Knowledge
- Efficient Appointment Scheduling
- Accurate Report Generation
- Timely Account Updating
- Effective Complaint Resolution
- Personable and Friendly
- Strong Team Building Abilities
- Plasma collection
- Vital signs assessment
- Infection control
- Equipment maintenance
- Customer service
- Cross-functional collaboration
- Attention to detail
- Task prioritization
- Heartsaver first aid CPR AED (first aid CPR AED)
- Patient interaction
- Donor phlebotomy technician (DPT)
- Recording data
- Medical screening
- Electronic health records
Languages
- Native
- English
Timeline
Donor Support Technician
CSL Plasma
08.2024 - Current
Customer Service Representative-Remote
Citibank
09.2023 - 04.2024
Stay at Home Mother
Self Employed
06.2022 - 09.2023
Treatment Coordinator
Blaisdell Dental Center
02.2020 - 06.2022
Front Desk Receptionist
Cherry Lane Dental
05.2016 - 02.2020
Caregiver / Medtech
Grace Assisted Living
10.2015 - 04.2016
Homedale High School
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