Summary
Work History
Education
Skills
Timeline
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Morgan Willsey

Spotsylvania,VA

Summary

Customer Service Professional with solid experience in managing client accounts and resolving inquiries. Known for strong problem-solving skills, effective communication, and client-focused approach. Skilled in team collaboration and adaptable to changing needs, consistently achieving positive outcomes. Reliable, results-driven, and adept at building lasting customer relationships.

Work History

Senior Claims Adjuster

Progressive
2023 - 2024
  • Evaluated auto claims to determine coverage eligibility and damages.
  • Collaborated with policyholders to gather necessary documentation and information.
  • Assisted in negotiating settlements between claimants and insurance providers.
  • Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.

Senior Stylist

Stitch Fix
2020 - 2023
  • Curated personalized styling recommendations based on client preferences and trends.
  • Analyzed client feedback to refine styling approaches and improve service delivery.
  • Exceeded order volume and client satisfaction KPIs via focused trend analysis and client feedback incorporation.

Account Service Representative

Continental Building Products Inc.
2014 - 2017
  • Assisted in processing orders using CRM software, ensuring seamless order fulfillment.
  • Collaborated with sales team to resolve client issues, fostering strong relationships.
  • Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
  • Conducted regular follow-ups with clients to ensure satisfaction and retention of accounts.

Education

Medical Records - Medical Coding And Billing

University of Phoenix

Bachelor of Arts - Theatre Technology

Longwood University
Farmville, VA

Skills

Effective communication

Professionalism and integrity

Team leadership qualities

Computer software proficiency

Attention to detail focus

Data entry efficiency

Conflict resolution techniques

Sales background

Customer service

Highly motivated

Timeline

Senior Claims Adjuster

Progressive
2023 - 2024

Senior Stylist

Stitch Fix
2020 - 2023

Account Service Representative

Continental Building Products Inc.
2014 - 2017

Medical Records - Medical Coding And Billing

University of Phoenix

Bachelor of Arts - Theatre Technology

Longwood University

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Morgan Willsey