Morgan Wood
Papillion,NE
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CERTIFIED NURSE ASSISTANT
First Light Health Care
11.2023 - Current
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Served as a mentor to new staff members, providing guidance and support during their onboarding process.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
Data Entry Clerk
New Age Manufacturing
03.2016 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
CERTIFIED NURSE ASSISTANT
Eben Ezer Lutheran Care Center
06.2023 - 08.2023
- Provided compassionate patient care in long-term care facility, assisting with daily living activities
- Documented and reported patient vital signs, behavior, and changes in condition accurately
- Collaborated with interdisciplinary team to develop and support individualized care plans for patients
- Demonstrated strong communication skills, empathy, and professionalism in all interactions with patients
CERTIFIED NURSE ASSISTANT
Prestige Care Center of Plattsmouth
02.2023 - 04.2023
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Streamlined communication between patients and healthcare providers by serving as an attentive liaison during shift handovers and interdisciplinary meetings.
CERTIFIED NURSE ASSISTANT
Arbor Care Center of Tekamah
10.2022 - 01.2023
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Sales Associate
Vera Bradley
12.2021 - 09.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Sun Tan City
10.2020 - 11.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
LIBERAL ARTS -
Metropolitan Community College
Omaha, NE09.2020
Skills
- Compassionate Patient Care
- Activities of Daily Living Support
- Effective Communication
- Excel Proficiency
- Technical Documentation
- Client Engagement
- Conflict Resolution
- Collaborative Teamwork
- Client Support
- Effective Listening
- Analytical Thinking
- Accurate Data Entry
Certification
Certified Nursing Assistant
Timeline
CERTIFIED NURSE ASSISTANT
First Light Health Care
11.2023 - Current
CERTIFIED NURSE ASSISTANT
Eben Ezer Lutheran Care Center
06.2023 - 08.2023
CERTIFIED NURSE ASSISTANT
Prestige Care Center of Plattsmouth
02.2023 - 04.2023
CERTIFIED NURSE ASSISTANT
Arbor Care Center of Tekamah
10.2022 - 01.2023
Sales Associate
Vera Bradley
12.2021 - 09.2022
Sales Associate
Sun Tan City
10.2020 - 11.2021
Data Entry Clerk
New Age Manufacturing
03.2016 - Current
LIBERAL ARTS -
Metropolitan Community College
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