Morgan Yancey
Belmont,NC
Summary
Accomplished Reconditioning Shop Manager known for implementing effective sales strategies and enhancing team performance. Committed to fostering strong vendor relationships while ensuring high standards in customer service and operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Reconditiong shop manager
Paramount Automotive
Valdese, North Carolina
11.2022 - Current
- Managed daily operations of the automotive shop to ensure efficient workflow.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Trained and supervised staff on customer service excellence and operational procedures.
- Maintained high standards of customer service throughout the store.
- Assisted customers with product selection and provided knowledgeable advice on services.
- Resolved customer complaints promptly and professionally.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Oversaw inventory management, maintaining optimal stock levels for automotive parts.
- Conducted regular stock takes to ensure accurate inventory records.
- Implemented strategies to increase sales and profitability of the shop.
- Coordinated repair schedules to optimize technician productivity and service quality.
- Implemented safety protocols to ensure a secure working environment for staff.
- Maintained equipment and tools, ensuring proper functioning for efficient operations.
- Monitored staff performance and provided feedback and guidance.
- Oversaw the recruitment, training and development of new staff members.
- Built and maintained sound business relationships with vendors and suppliers.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Negotiated supplier contracts for goods at favorable prices.
- Instituted a comprehensive maintenance schedule, ensuring all equipment operated optimally.
- Prepared detailed reports on shop performance for senior management review.
- Cultivated partnerships with external vendors to enhance service offerings.
- Responded to inquiries via phone and email regarding pricing and inventory information.
- Managed relationships with external vendors and service providers.
Automotive Technician
Cloninger Ford
Morganton, North Carolina
06.2017 - 11.2022
- Executed routine maintenance tasks such as oil changes, brake pad replacements, and tire rotations.
- Repaired vehicles according to manufacturer specifications, focusing on worn parts being replaced.
- Utilized scan tools for diagnosing drivability concerns in gasoline-powered vehicles.
- Conducted thorough inspections of vehicles for damage, outlining necessary repairs.
- Collaborated with technicians to optimize integration of repairs across disciplines.
- Maintained garage safety protocols to meet regulatory standards consistently.
- Gained insights into advanced automotive systems through technical training. to expand knowledge of automotive systems and technologies.
- Cooperated with customers to discuss vehicle problems and outline service requirements.
Education
Associate of Applied Science - Criminal Justice
Western Piedmont Community College
Morganton, NC07-2017
Skills
- Store operations
- Sales strategies
- Problem resolution
- Relationship management
- Team leadership
- Customer service
Certification
- Ford master technician
Timeline
Reconditiong shop manager
Paramount Automotive
11.2022 - Current
Automotive Technician
Cloninger Ford
06.2017 - 11.2022
Associate of Applied Science - Criminal Justice
Western Piedmont Community College