Morgan Zahn
North Branch,MN
Summary
Compassionate Patient Representative with experience in healthcare and customer service. Skills include effective communication, problem-solving, and patient advocacy. Demonstrated ability to enhance patient satisfaction and foster relationships with healthcare providers. Proven impact in streamlining processes and enhancing operational efficiency. Experienced with EPIC and Microsoft programs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service/Sales Associate
Lucky 7 Bear Bait
Cambridge , MN
2024.06 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in marketplace.
- Operated equipment and machinery according to safety guidelines.
- Communicate with customers in regard to shipping semi-trucks to different states or countries for their order.
PAS - Registration
Cuyuna Regional Medical Center
Crosby , MN
2022.08 - 2024.03
- Verified insurance benefits.
- Maintained a highly organized filing system for all documents.
- Managed and processed incoming telephone calls.
- Registered patients promptly.
- Successfully coordinated specimen, Holter monitor, and radiology appointments leveraging expertise in surgery scheduling.
- Ensured compliance with HIPAA regulations regarding patient confidentiality and privacy laws.
Studio Coordinator Manager / Front Desk
Moxy Hair Studio & Spa
Nisswa , MN
2021.06 - 2022.04
- Provided instruction and guidance in the implementation of new systems to enhance staff proficiency
- Supervised appointment bookings
- Managed and ordered merchandise
- Generated operational reports for efficient business operations
- Managed cash and operational budgets
- Created a welcoming atmosphere for clients by providing excellent customer service.
- Delivered high-quality customer service by attending to complaints and inquiries effectively.
Retail Sales Clerk
Goodwill Industries
Crosslake , MN
2020.07 - 2021.06
- Provided customer service by greeting and assisting customers
- Managed the cleanliness and organization of the sales area
- Managed the pricing and processing of merchandise effectively
- Managed cash handling and register operations
Housekeeping / Laundry Aide
Ruttger's Bay Lake Resort
Deerwood , MN
2019.06 - 2019.10
- Maintained cleanliness in various areas frequented by guests
- Responded promptly to guest requests.
- Monitored and managed inventory of essential supplies
- Performed linen/towel sorting, laundering, drying, and folding tasks
Education
High school or equivalent - Math, English, Social Studies, Science & Foreign Language (Spanish - 3 years)
Minnesota Connections Academy
St Paul, MN06.2020
Skills
- Microsoft Program Skills
- Customer Service
- Project Management
- Merchandising
- BLS Certified
- Time Management
- Problem-solving skills
- Excellent communication skills
Certification
- BLS Certified as of 10/09/2023
- FEMA Emergency Management Certified as of 01/11/2024
References
References available upon request.
Timeline
Customer Service/Sales Associate
Lucky 7 Bear Bait
2024.06 - Current
PAS - Registration
Cuyuna Regional Medical Center
2022.08 - 2024.03
Studio Coordinator Manager / Front Desk
Moxy Hair Studio & Spa
2021.06 - 2022.04
Retail Sales Clerk
Goodwill Industries
2020.07 - 2021.06
Housekeeping / Laundry Aide
Ruttger's Bay Lake Resort
2019.06 - 2019.10
High school or equivalent - Math, English, Social Studies, Science & Foreign Language (Spanish - 3 years)
Minnesota Connections Academy
- BLS Certified as of 10/09/2023
- FEMA Emergency Management Certified as of 01/11/2024
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