Summary
Work History
Education
Skills
Timeline
Generic

Angel Feliciano

Tucson,AZ

Summary

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Work History

Customer Service/Sales Associate

Norcross Madagascar
  • Sales in the retail stores as well as Gem Shows in Tucson, AZ and Denver, CO
  • Negotiated with both vendors and customers for either trade or monetary transactions
  • Supported the shipping department when needed to ensure customer orders were shipped in a timely manner
  • Assisted in planning and prepping product for online social media live show sales
  • POS software for both in store as well as ordering system for online sales.
  • Acted as a tech to record all live show sales
  • Provide educated support to customers around different crystals that fit their needs

Crew Member

East West Bookshop
  • Assisted with guest inquiries about products in store and facilitated clients shopping experience.
  • Conducted POS transactions
  • Staffed in-store private events

Barista Trainer

Red Rock Coffee
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Sales Associate

MUJI U.S.A.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Personal Shopper

Safeway
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Assistant Manager

Johnsons Garden Center
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Incoming inventory, performed basic hortaculture maintenance for inventory.

Education

Associate of Science - General Studies

Foothill Community College
Sunnyvale, CA

High School Diploma -

Homestead High School
Cupertino, CA
06-2014

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Point of sale knowledge
  • Strong work ethic
  • Multi-Tasking
  • Microsoft Suite
  • Social media posts
  • Social media live show experience

Timeline

Customer Service/Sales Associate

Norcross Madagascar

Crew Member

East West Bookshop

Barista Trainer

Red Rock Coffee

Sales Associate

MUJI U.S.A.

Personal Shopper

Safeway

Assistant Manager

Johnsons Garden Center

Associate of Science - General Studies

Foothill Community College

High School Diploma -

Homestead High School

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Angel Feliciano