Giselle Leon
San Luis,AZ
Summary
Customer service representative with 3+ years of experience in the industry. Experienced Sales Representative with a passion in building strong customer relationships,executing sales strategies, and exceeding revenue goals. Seeking an opportunity to contribute my skills to your company's success.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Foundever
Remote
11.2024 - 05.2025
- Received Inbound calls and assisted customers with their auto insurance policies
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
Customer Service Representative
Convey Health Solutions
Yuma, AZ
11.2020 - 11.2021
- Assisted customers with placing their over the counter medication orders
- Educated customers with their balance and additional questions on their account
- Identified needs of customers promptly and efficiently.
- Emphasized fast, friendly customer service.
Sales Representative
Boost Mobile Store
San Luis, AZ
08.2019 - 10.2020
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled returns and exchanges according to company policies.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
San Luis High School
San Luis, AZ05-2016
Skills
- Bilingual communication
- Conflict resolution
- Sales and marketing strategy
- Product knowledge
- Multitasking and organization
- Microsoft Program Skills
- Data entry
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
Foundever
11.2024 - 05.2025
Customer Service Representative
Convey Health Solutions
11.2020 - 11.2021
Sales Representative
Boost Mobile Store
08.2019 - 10.2020
High School Diploma -
San Luis High School
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