Morgan E. Halifax
Des Moines,IA
Summary
Empathetic worker with a sensitive and compassionate approach to creating trust with clients. Possesses a caring attitude centered on treating people with dignity and respect. Experience in victim services, child mental health, adult mental health, and law enforcement. Collaborative team player with strong interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Coordinator
UnityPoint Health
06.2023 - Current
- Provide outreach activities to support and engage clients in care coordination
- Conduct individualized, comprehensive whole person assessments
- Coordinate treatment with a multi-disciplinary team and the client’s support team, including primary care providers and specialists
- Promote client’s health and ensure that all personal health goals are included in person-centered care management plans
- Provide resources, referrals, or coordination to social and community services available
- Provide self-management support and development of self-management plans and/or relapse prevention plans so that clients can attain personal health goals
- Promote self-direction and skill development in the area of independent administering of medications and medication adherence
- Advocate for the client’s family members, including recommendation of support services
- Work with managed care organizations to verify continued client eligibility and funding.
- Use company software and databases to maintain records of services performed and patient conditions.
- Utilized state and MCO databases.
Military Police Team Leader
Iowa Army National Guard
04.2018 - Current
- Patrol base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Gather evidence, process crime scenes, and question witnesses and suspects.
- Secure restricted areas and enforce limited access for civilians and military members in order to provide force protection and property security.
- Secure storage of weapons, ammunition and explosives to prevent theft and accidents.
- Monitor and evaluate performance of team personnel to identify weaknesses and provide feedback for improvement.
- Documented and organized security information accurately and efficiently.
- Investigating sexual assault and victims’ training
- Drug concealment certification
- M9 qualification & M4 Qualification
- Taser/OC Spray Certification
Basic Center Run Grant/CWES Diversions Case Worker
YSS
09.2021 - 06.2023
- Collaborated with HHS/JCS workers, parents, and clients to create service plans and goals.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Updated state databases Jarvis and Carematch to ensure compliance with HHS contract.
- Collaborated with medical/mental health community partners, schools, legal partners, law enforcement, local community resources, and others based on case needs
- Created crisis prevention plans with clients to ensure safety and success within the CWES programming
- Monitored the efficacy of services, programming, medications, and education to provide insight to DHHS/JCS workers.
Emergency Services Specialist – Shift Lead
YSS
09.2020 - 06.2023
- Provided direct supervision of the clients, ensuring their presence and safety; responsible for always knowing the whereabouts and activities of clients when supervising
- Served as an appropriate role model for clients and always maintain professionalism
- Continually modeled respectful behavior, social skills, appropriate boundaries, and other behavior that will be expected from the clients
- Updated client files with current health information, behaviors, and other data relevant to treatment planning.
- Planned and prepare meals as necessary to Dept of Education standards
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Trauma Informed Care & Nurtured Heart Approach training
CWES Quality Improvement Intern
YSS
01.2023 - 05.2023
- Reviewed intake procedures and proposed implementation of tools to standardize processes for clients and staff
- Reviewed discharge procedures and devised resource referral documents
- Reviewed behavioral incentives policy, design, and proposed a modification to the policy that was evidence-based, trauma-informed, and met budgetary restraints.
- Developed quality improvement plans, policies and operational guidelines.
On-Call Victim Advocate
ACCESS
03.2022 - 05.2023
- Provided support, information, and referrals for survivors of sexual assault, domestic abuse, and homicide
- Responded to hospitals, police stations, and crime scenes to connect with survivors
- Performed crisis advocacy and intervention to assist a survivor in attaining emotional and physical safety.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Developed safety plans to meet victims' assessment of need.
Store Associate
Kum & Go
01.2019 - 07.2021
- Engaged with the store team and customers to provide excellent customer service.
- Displayed a positive attitude and promote teamwork.
- Exhibited professionalism in appearance and conduct
- Stocked, priced, and organized products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Followed store procedures in running the cash register.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
B.S. - Human Development and Family Studies
Iowa State University
Ames, IA05.2023
Skills
- Case Management
- Client Care and Monitoring
- Multidisciplinary Team Collaboration
- Individual Service Plans
- Advocacy
- Case File Documentation
Certification
- Iowa DHS Mandatory Reporter of Child Abuse 01/2021
- Medication Manager Certification 06/2021
- Security Clearance - Military 04/2018
- Victim Counselor with ACCESS 03/2022
- Adult, Child, and Infant CPR & First Aid Certification 03/2022
- Iowa HHS Mandatory Reporter of Dependent Adult Abuse 06/2023
- MOAB De-Escalation with Physical Skills 07/2023
Timeline
Care Coordinator
UnityPoint Health
06.2023 - Current
CWES Quality Improvement Intern
YSS
01.2023 - 05.2023
On-Call Victim Advocate
ACCESS
03.2022 - 05.2023
Basic Center Run Grant/CWES Diversions Case Worker
YSS
09.2021 - 06.2023
Emergency Services Specialist – Shift Lead
YSS
09.2020 - 06.2023
Store Associate
Kum & Go
01.2019 - 07.2021
Military Police Team Leader
Iowa Army National Guard
04.2018 - Current
B.S. - Human Development and Family Studies
Iowa State University
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