Morgan Morin
General Manager
Carson City,NV
Summary
Dynamic General Manager with a proven track record at Jimmy John's Franchise, excelling in operations management and team building. Enhanced service delivery through effective training programs and streamlined processes, achieving significant improvements in customer satisfaction and retention. Skilled in inventory control and problem resolution, driving profitability and operational efficiency.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Jimmy John's Franchise
Carson City, NV
02.2019 - Current
- Led daily operations, ensuring adherence to quality standards and operational protocols.
- Developed staff training programs, enhancing team performance and service delivery.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed sales data to drive strategic initiatives and improve profitability.
- Streamlined processes for order fulfillment, boosting efficiency in service delivery.
- Oversaw customer service strategies, enhancing guest satisfaction and retention rates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Administrative Assistant
DCFS
Carson City, NV
05.2020 - 04.2021
- Coordinated scheduling and logistics for meetings, ensuring efficient use of time and resources.
- Managed correspondence and communication, maintaining clear lines between departments and external stakeholders.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparing reports and presentations, ensuring accuracy and completeness of information provided.
- Streamlined office processes by implementing best practices, improving overall operational efficiency significantly.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Cashier
Barrels O Candy
Virginia City, NV
05.2017 - 07.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper change and balancing at shift end.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Dayton High School
Dayton, NV05-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and development
- Inventory control
- Administrative skills
- Schedule management
Certification
- Food Safety Training
Timeline
Administrative Assistant
DCFS
05.2020 - 04.2021
General Manager
Jimmy John's Franchise
02.2019 - Current
Cashier
Barrels O Candy
05.2017 - 07.2019
High School Diploma -
Dayton High School