Summary
Overview
Work History
Education
Skills
Reading
Timeline
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Morganna Semler

Morganna Semler

Omaha,NE

Summary

Results-driven business professional with a strong background in team leadership and operational performance. Skilled in process optimization, client relations, and employee development. Known for fostering cross-functional collaboration and adapting to dynamic business needs to drive outcomes. Highly dependable with a strategic mindset and a proactive approach to solving complex challenges.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Sams Club
07.2024 - Current
  • Achieved top performer status within the team consistently through dedication to meeting objectives while upholding company values.
  • Placed completed orders in labeled, temperature-appropriate storage pending Member pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Shift Lead Manager

Walgreens Boots Alliance
09.2022 - 04.2025
  • Handled high volumes of cash daily, keeping records to ensure accountability and transparency.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Developed staff training programs to improve skillsets and overall team performance.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.

Pharmacy Technician

Walgreens Boots Alliance
06.2023 - 12.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Online Personal Shopper

Walmart
01.2022 - 04.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.

Floral Assistant

Hyvee
08.2021 - 07.2022
  • Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
  • Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
  • Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.

Lawn and Garden Associate

Walmart
05.2021 - 08.2021
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Collaborated with team members to create visually appealing displays that showcased seasonal plants and products.
  • Contributed to team success by cross-training in other departments, enhancing overall store operations flexibility during peak periods or absences among staff members.

Education

GED -

Anthis Career Centre

Skills

  • Customer-Centric Mindset
  • Punctual and Reliable
  • Adaptability & Resilience
  • Cultural Competence
  • Team Collaboration and Leadership
  • Performance Improvement
  • Mentoring and Coaching
  • Conflict Resolution
  • Decision-Making
  • Accurate money handling
  • Tech-Savvy

Reading

Consistently trying to improve knowledge and communication skills. 

Timeline

Personal Shopper

Sams Club
07.2024 - Current

Pharmacy Technician

Walgreens Boots Alliance
06.2023 - 12.2023

Shift Lead Manager

Walgreens Boots Alliance
09.2022 - 04.2025

Online Personal Shopper

Walmart
01.2022 - 04.2023

Floral Assistant

Hyvee
08.2021 - 07.2022

Lawn and Garden Associate

Walmart
05.2021 - 08.2021

GED -

Anthis Career Centre

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