SCOTT LOR
Isanti,MN
Summary
Currently completing a Financial Services program at Summit Academy OIC with a focus on licensing in securities and insurance. Brings over four years of experience in customer service, cash handling, and financial transactions in fast-paced environments. Skilled in client communication, problem resolution, and ensuring accuracy in financial operations, with bilingual proficiency in English and Hmong. Seeking an entry-level opportunity in the financial services field to apply training and grow within the industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopper
Sam Club
09.2025 - Current
- Assisted clients in selecting appropriate products based on preferences and needs
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Customer Service Manager
Cub Foods
10.2023 - 05.2024
- Handled customer questions at the service desk
- Answered incoming calls and directed customers to management
- Processed money grams and international fund transfers for customers
- Oversaw tills, and daily cash handling during closing shift
Crew Member
Chipotle
01.2023 - 06.2023
- Take customers' orders while providing excellent customer service
- Greet guests in a friendly manner
- Maintain cleanliness in the dining room, and restroom
- Uphold food safety standards to the highest degree
Education
Financial Services Training Certificate -
Summit Academy OIC
Minneapolis, MN11.2025
Skills
- Active Listening
- Customer Centric
- Cash Handling
- Communication
- Teamwork
- Reliability
- Risk Management
- Bilingual
Certification
CPR, 2024
Timeline
Personal Shopper
Sam Club
09.2025 - Current
Customer Service Manager
Cub Foods
10.2023 - 05.2024
Crew Member
Chipotle
01.2023 - 06.2023
Financial Services Training Certificate -
Summit Academy OIC