Morganna Vera
Durham,NC
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician II Inpatient Pediatrics
Duke University Hospital (PRN Role)
Durham, NC
05.2025 - Current
- Oversaw daily pharmacy operations, including order receipt, inventory management, and medication preparation for timely delivery or pickup.
- Prepared IV admixtures under supervision of a licensed pharmacist following USP 797 guidelines.
- Delivered medications and pharmaceutical supplies to patients, nursing stations and surgery.
- Organized medications to ensure efficient distribution throughout the healthcare facility.
- Delivered exceptional customer service to patients, physicians, nurses, and healthcare professionals, enhancing communication and support.
- Informed the pharmacist on duty about prescription errors to facilitate necessary corrections.
- Triaged incoming phone calls, addressing inquiries and escalating complex therapeutic questions to pharmacists for resolution.
- Maintained patient confidentiality when handling records and sensitive data.
Patient Care Coordinator (Contract)
Biologics by McKesson
Cary, North Carolina
09.2025 - 04.2026
- Streamlined insurance verification process for incoming patients, reducing wait times for services.
- Coordinated with healthcare providers to ensure accurate collection of patient data, enhancing overall data integrity.
- Input patient data into electronic health record systems accurately and promptly, supporting timely access to patient information.
- Maintained confidentiality of patient information in compliance with regulations and policies.
Nationally Certified Pharmacy Technician
Pillpack (Amazon Pharmacy)
Plainfield, IN
04.2022 - 05.2025
- Certified Pharmacy Technician with 3 years of experience in medication dispensing and patient counseling
- Experience in maintaining inventory and ensuring proper medication storage
- Assisted pharmacists in preparing and dispensing medications
- Maintained a clean and organized workspace in compliance with health regulations
- Participated in continuing education courses relevant to pharmacy technician roles and responsibilities.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Prepacked bulk medicines with prescribed medications and affixed labels.
Lead Receptionist
Heidelberg Lodges
New Braunfels, Texas
05.2015 - 04.2022
- Welcomed guests and clients in an upbeat and friendly manner
- Cultivated strong customer relationships through personalized assistance and attentive support.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Coordinated incoming mail distribution, courier services, faxes, and document photocopying to ensure efficient office operations.
- Performed data entry tasks into various computer systems accurately and promptly
- Used company badging system to create badges for new employees and visitors
- Tracked customer interactions, transactions, and comments to support future communications and service improvements.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Collections Manager
Cbe Companies Inc.
New Braunfels, Texas
02.2018 - 02.2020
- Analyzed customer payment trends and developed strategies to reduce overdue accounts
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments
- Resolved escalated disputes between customers and the company concerning collections matters
- Researched, evaluated and resolved discrepancies and customer concerns
- Researched and resolved billing and invoice problems
- Verified transaction details, including funds received and total account balances, to maintain integrity of financial records
- Updated customer accounts with interactions, payments, and personal information to ensure accuracy and compliance
- Trained new staff members on proper collection techniques, policies, and procedures
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies
- Provided guidance to junior staff members on how to handle difficult customer situations
- Received and submitted payments and applied amounts to customer balances
Education
HIGH SCHOOL DIPLOMA -
Canyon High School
TexasHUMAN RESOURCE MANAGEMENT CERTIFICATE - Regulatory Compliance, Operations Support, Data Entry, Conflict Resolution
Southern New Hampshire University
IndianaSkills
- Medication Dispensing
- Regulatory Compliance
- Patient Communication
- Operations Support
- Inventory Management
- Time Management
- Problem-Solving Skills
- Customer Service
- New Hire Training
- Coaching and Mentoring
- Conflict Resolution
- Team-Oriented
Certification
Certified Pharmacy Technician
Timeline
Patient Care Coordinator (Contract)
Biologics by McKesson
09.2025 - 04.2026
Pharmacy Technician II Inpatient Pediatrics
Duke University Hospital (PRN Role)
05.2025 - Current
Nationally Certified Pharmacy Technician
Pillpack (Amazon Pharmacy)
04.2022 - 05.2025
Collections Manager
Cbe Companies Inc.
02.2018 - 02.2020
Lead Receptionist
Heidelberg Lodges
05.2015 - 04.2022
HUMAN RESOURCE MANAGEMENT CERTIFICATE - Regulatory Compliance, Operations Support, Data Entry, Conflict Resolution
Southern New Hampshire University
HIGH SCHOOL DIPLOMA -
Canyon High School