Morgan S. Menin
Camarillo,CA
Summary
Dynamic professional with experience in customer service and case management with a talent for navigating challenges and learning new skills. Brings strong analytical problem-solving credentials and a proactive approach to new tasks. Known for adaptability, creativity, and a results-driven mindset. Committed to making meaningful contributions with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Case Manager
Tax Hardship Center
09.2024 - Current
- Partnered with enrolled agents and tax preparers to develop and implement individualized client care, document client interactions and coordinate the receipt of case documents.
- Actively coordinated the progression of an average of 30 cases per day and tracked client services to monitor for client crises.
- Established and maintained relationships with clients through phone, email, and text-based forms of communication.
- Independently processed and uploaded client documentation for review by partnered enrolled agents.
Legal Clerk
Keller, Fishback & Jackson, LLP
05.2022 - 08.2024
- Filed and monitored over 900 trust fund claims with bankrupt entities while corresponding with third parties and addressing claim deficiencies.
- Managed multiple projects involving client interviews, document analysis, and claims eligibility.
- Collaborated with attorneys and other legal clerks to develop strategies for difficult cases and to draft proper legal documents.
- Communicated with clients daily via phone, email, and mail to produce case updates, coordinate documents, and undergo claim investigation.
Data Entry Clerk
Kimball Petition Management
04.2022 - 04.2022
- Quickly and efficiently entered voter information into network database.
- Managed time effectively to match company specified work quotas.
- Invalidated data entries based on company-specified criteria.
- Adapted work style to suit a rapidly developing work environment.
Rockchip Repair Medic
Safelite Auto Glass
08.2020 - 08.2021
- Coordinated with an average of 8-10 customers per day taking into account available supplies and the location of the work.
- Reviewed each repair on a case-by-case basis identifying issues and provided expertise and advice as needed.
- Corresponded with team members regarding difficult or unique jobs and technical malfunctions.
- Regularly carried out day-by-day duties actively, independently, and efficiently.
Crew Member
Paschen Management
07.2016 - 09.2019
- Worked the front counter, drive-thru, and adapted to other areas depending on the needs of the restaurant averaging 3-4 minutes per customer.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered an exceptional level of service to each customer by engaging in quick efficient service in an open and friendly manner.
- Used coordination and planning skills to remain productive during lapses in customer traffic.
Petition Clerk
Kimball Petition Management
02.2016 - 06.2016
- Analyzed petitions for legibility, validity of signatures, and county validation.
- Recorded and counted valid petition signatures.
- Sorted, bundled, and boxed petitions for a predetermined state deadline.
Education
Bachelor of Arts - History
University of California, Los Angeles
Los Angeles, CA06-2020
Associate of Arts - History
Moorpark College
Moorpark, CA05-2018
Associate of Arts - Arts And Humanities
Moorpark College
Moorpark, CA05-2018
Associate of Arts - Liberal Studies/Teaching
Moorpark College
Moorpark, CA05-2018
Associate of Arts - Social & Behavioral Science
Moorpark College
Moorpark, CA05-2018
Skills
- Analysis & Analytical Reasoning
- Computer Expertise
- Critical Thinking
- Historical Knowledge
- Problem Solving
- Research
- Stress Management
- Team Collaboration
- Time Management
- Verbal Communication
Awards & Honors
- University of California: Los Angeles GPA: 3.4
- Dean's List at Moorpark Community College Spring 2017 - Spring 2018
Timeline
Case Manager
Tax Hardship Center
09.2024 - Current
Legal Clerk
Keller, Fishback & Jackson, LLP
05.2022 - 08.2024
Data Entry Clerk
Kimball Petition Management
04.2022 - 04.2022
Rockchip Repair Medic
Safelite Auto Glass
08.2020 - 08.2021
Crew Member
Paschen Management
07.2016 - 09.2019
Petition Clerk
Kimball Petition Management
02.2016 - 06.2016
Bachelor of Arts - History
University of California, Los Angeles
Associate of Arts - History
Moorpark College
Associate of Arts - Arts And Humanities
Moorpark College
Associate of Arts - Liberal Studies/Teaching
Moorpark College
Associate of Arts - Social & Behavioral Science
Moorpark College
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