Morghan Cooper
Smyrna,Georgia
Summary
Detail-oriented customer service professional, upholding FAA safety standards, and delivering consistent, high-quality service. Skilled in conflict resolution, emergency response, and coaching peers to maintain operational efficiency. Driven to transition into a management role within Delta Airlines, leveraging leadership strengths and a deep understanding of Delta's service and safety expectations to support broader operational goals.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Delta Airlines
2022.01 - Current
- Led cabin coordination during boarding, service flow, and safety procedures to ensure on-time departures and consistent operational performance.
- Maintained FAA and Delta compliance through precise execution of safety demonstrations, equipment checks, and emergency readiness protocols.
- Supported and coached crew members by modeling Delta's service standards, assisting new hires, and providing guidance during irregular operations.
- Managed in-flight challenges including medical situations, service disruptions, and passenger conflicts with calm, professional decision-making.
- Collaborated with flight deck and ground teams to ensure smooth operations, clear communication, and alignment with Delta's safety and service goals.
- Demonstrated leadership potential through proactive problem-solving, peer support, and consistent representation of Delta's brand values.
Marketing Coordinator
Social Status Solutions
2021.01 - 2022.01
- Trained and coached team members on marketing processes, customer engagement strategies, and quality expectations, improving overall team performance.
- Directed large cross-functional teams of 2040 employees to execute marketing campaigns, ensuring alignment with brand standards and project timelines.
- Led daily workflow coordination by assigning tasks, monitoring progress, and resolving operational bottlenecks to maintain campaign efficiency.
- Led structured interview processes including screening, scheduling, and coordinating multi-step evaluations for high-volume hiring periods.
- Increased team sales performance by 1218% through targeted coaching, daily workflow guidance, and improved customer engagement strategies.
Benefit Administrator
Homewood
Homewood, Illinois
2019.07 - 2021.01
- Managed benefits administration remotely for 300+ employees, processing enrollments, terminations, and life-event changes with 99% accuracy through digital HRIS platforms.
- Resolved employee benefits issues online by researching claims, coordinating with carriers, and providing timely support through email, chat, and scheduled calls.
- Conducted virtual benefits orientations for new hires, clearly explaining plan options and enrollment steps via video conferencing and digital guides.
- Ensured compliance digitally with HIPAA, COBRA, and ACA requirements through accurate electronic documentation and timely reporting.
Education
Bachelor of Science - Kinesiology
Indiana State University
Terre Haute, IN2018-01
Skills
- Leadership & Crew Development
- Operational Decision-Making
- Cultural Awareness & Inclusion
- Safety & Compliance Expertise
- Conflict Resolution
- Adaptability
Timeline
Flight Attendant
Delta Airlines
2022.01 - Current
Marketing Coordinator
Social Status Solutions
2021.01 - 2022.01
Benefit Administrator
Homewood
2019.07 - 2021.01
Bachelor of Science - Kinesiology
Indiana State University