Summary
Overview
Work History
Education
Skills
Timeline
Server
Konsavanh Linda Seng

Konsavanh Linda Seng

8964 E Valley Dr,CA

Summary

Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure and shift my career path . Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Flight Attendant

SkyWest Airlines
09.2023 - Current
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Collaborated with flight crew to maximize smooth and safe flights.

Restaurant Owner/Operator

Thai Mii Up Cuisine
06.2016 - 07.2022
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Purchased food and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.

Restaurant Owner/Operator

Thai Mii Up Express Del Lago
01.2020 - 10.2020
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.

Restaurant Owner

Thai Mii Up At Eagle Vale
10.2017 - 03.2020
  • Planned and executed strategies to increase customer loyalty and retention.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.

Restaurant Manager

Yummy Garden Hot Pot
03.2011 - 06.2016
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

Associate In Social Work - Social Work

Monroe Community College
Rochester, NY

Skills

  • Entrepreneurial Leadership
  • Customer Engagement
  • Guest Interaction
  • Hospitality Management
  • Front of House Management
  • Guest Satisfaction
  • Business Marketing
  • Serve Customers
  • Training and Development
  • Teamwork and Collaboration
  • Health Code Requirements
  • Operations Management
  • Schedule Crew Members
  • Fire Safety Regulations
  • Calm and Pleasant Demeanor
  • Managing Reservations and Large Parties
  • Dietary Restrictions
  • Maintain Food Safety
  • Restaurant Policies and Procedures
  • Preflight Briefings
  • Food and Beverage Preparation
  • Company Policy Adherence
  • FAA Regulations
  • Customer Service
  • Business Class Service
  • Crew Coordination
  • Safety Procedures
  • Flight systems knowledge
  • Emergency procedures
  • Reliability and punctuality
  • Emergency Evacuation
  • Aircraft Safety Checks

Timeline

Flight Attendant

SkyWest Airlines
09.2023 - Current

Restaurant Owner/Operator

Thai Mii Up Express Del Lago
01.2020 - 10.2020

Restaurant Owner

Thai Mii Up At Eagle Vale
10.2017 - 03.2020

Restaurant Owner/Operator

Thai Mii Up Cuisine
06.2016 - 07.2022

Restaurant Manager

Yummy Garden Hot Pot
03.2011 - 06.2016

Associate In Social Work - Social Work

Monroe Community College
Konsavanh Linda Seng