Esraa Alhassan
Prescott Valley,AZ
Summary
Results-driven Aviation Proffesional with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cross Utilized Agent
SkyWest Airlines Operating United Airlines
05.2022 - Current
- Gate agent boarding flights and re-booked passengers.
- Perform Aircraft security checks.
- Review all security related functions compliance.
- Loading and unloaded customer luggage, airfreight and company mail on and off aircraft.
- Escorted passengers and special needs customers safely and courteously.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Passenger Gate Agent & CRO
Frontier Airlines
01.2017 - 01.2018
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Solve disability related issues in air travel.
Education
Master of Science - Safety Science- Aviation Safety Track
Embry-Riddle Aeronautical University
Prescott, AZ05.2022
Bachelor of Science - Aviation Business Administration
Embry-Riddle Aeronautical University
Prescott, WA12.2016
Skills
- Documentation and Reporting
- Accommodation Planning
- Problem-Solving
- Proficiency in Advanced Excel and Microsoft Office
Accomplishments
- Prescott Manciple Airport
as a leader of students consulting team to develop and editing minimum operating standards.
- Phoenix Goodyear Airport
Certification
Certified OSHA 30
Languages
Arabic
Native or Bilingual
Timeline
Cross Utilized Agent
SkyWest Airlines Operating United Airlines
05.2022 - Current
Passenger Gate Agent & CRO
Frontier Airlines
01.2017 - 01.2018
Master of Science - Safety Science- Aviation Safety Track
Embry-Riddle Aeronautical University
Bachelor of Science - Aviation Business Administration
Embry-Riddle Aeronautical University
Certified OSHA 30
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