Virginia Pate-Terry
Helena,MT
Summary
Professional, experienced worker prepared to excel in any role. Skilled in customer service, logistics, and multitasking under pressure. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in problem-solving and communication. Familiar with many different types of computer programs.
Overview
3
3
years of professional experience
Work History
Cross Utilized Agent
SkyWest Airlines
11.2024 - Current
- Coordinated flight check-in processes, ensuring timely departures and compliance with airline policies.
- Operated various airport systems for baggage handling, contributing to streamlined operations and reduced delays.
- Assisted in training new staff on operational procedures, fostering a collaborative team environment.
- Escorted passengers and special needs customers safely and courteously.
Guest Experience Liaison
Under Canvas
03.2023 - Current
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Successfully communicated with entities inside and outside of business.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Managed multiple tasks effectively in a fast-paced environment while maintaining accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online reservations, and improve their experience.
Education
Bachelor of Science - Kinesiology
Montana State University
Bozeman, MT05-2015
Skills
- Strong multitasking
- Effective problem solving
- Exceptional communication both verbally and written
- Documentation management
- Attention to detail
- Team collaboration
- Computer proficiency
Timeline
Cross Utilized Agent
SkyWest Airlines
11.2024 - Current
Guest Experience Liaison
Under Canvas
03.2023 - Current
Bachelor of Science - Kinesiology
Montana State University