Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Dabney

Baltimore,MD

Summary

Highly versatile cross-utilized agent, small business owner, and manager with broad experience in customer service, dispatching, and operations. Proven ability to handle high-stress situations. with tact and diplomacy while maintaining safety and efficiency. Known for strong organizational skills, problem-solving capabilities, and a commitment to providing exceptional.

Service. Contributed significantly to improving operational workflow in previous roles.

Overview

3
3
years of professional experience

Work History

Cross Utilized Agent

Contour Airlines
Baltimore, MD
06.2023 - Current

With two years of experience as a Cross Utilized Airport Agent, I have developed a strong skill set in customer service, operations, and problem-solving within a fast-paced airport environment. My role included assisting with passenger check-in, baggage handling, gate coordination, and security compliance, while maintaining a high level of

professionalism and ensuring a smooth travel experience. I am adept at working in dynamic, high-pressure situations and have built a reputation for quick decision-making and exceptional service. Unfortunately, due to the closure of the operation, I am seeking new opportunities to apply my diverse skill set and contribute to a team-oriented environment.

Landscaper

Land & Love
Baltimore, MD
10.2021 - Current

i own and manage an inherited landscaping business each summer, where I am responsible for overseeing daily operations, project management, and client relations. My

role includes scheduling, coordinating a team of landscapers, and ensuring that high-quality work is delivered on time and within budget. Through this experience, I have developed strong leadership, problem-solving, and organizational skills, while maintaining the business's reputation for excellence and customer satisfaction. I have a solid foundation in both operations and customer service, with expertise in residential

and commercial landscaping. I am known for delivering tailored solutions that meet client needs, and exceed expectations. Additionally, I excel at cultivating client relationships, managing multiple projects simultaneously, and ensuring efficient workflow while upholding high standards of craftsmanship and sustainability.

Education

High School Diploma -

Owings Mills High School
Baltimore, MD
06-2023

Skills

  • Customer service
  • Exceptional communication
  • Strong Multitasking
  • Documentation Management
  • Cross-Functional coordination
  • Detail orientation
  • Conflict Resolution
  • Positive attitude
  • adaptability
  • Patience
  • Fluent in American Sign Language (ASL), with strong communication skills, and the ability to effectively engage with the Deaf and hard of hearing community

Timeline

Cross Utilized Agent

Contour Airlines
06.2023 - Current

Landscaper

Land & Love
10.2021 - Current

High School Diploma -

Owings Mills High School
Kenneth Dabney