Tyler Hufnagle
South Bend,IN
Summary
Versatile and dynamic professional with a proven track record at United Ground Express, excelling in customer service and operational efficiency. Expert in streamlining processes and enhancing satisfaction, demonstrated through effective problem-solving and teamwork. Skilled in both receiving reports and fostering positive environments, I consistently deliver results beyond expectations.
Overview
12
12
years of professional experience
Work History
Cross Utilized Agent
United Ground Express
04.2023 - Current
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Facilitated positive customer experiences by proactively assisting passengers during irregular operations such as weather delays or technical issues affecting their flights.
- Streamlined baggage handling processes for quicker turnaround times and fewer lost items.
- Loading and unloaded customer luggage, airfreight, and company mail on and off aircraft.
Coach
Revolution Fitness Center
04.2019 - 06.2024
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Evaluated student performance to determine promotion in rank.
- Coached new students by breaking down techniques into simple moves.
Receiving
Diamond RV
02.2019 - 04.2019
- Enhanced warehouse efficiency by streamlining receiving processes and implementing inventory management systems.
- Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.
Subcontractor
AWH Remodeling
08.2013 - 06.2018
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
Education
High School Diploma -
Northridge High School
Middlebury05-2007
Skills
- Strong multitasking
- Group leadership
- Receiving reports
- Installations and repairs
- Heavy lifting
- Teamwork and collaboration
- Effective problem solving
- Personable and friendly
Timeline
Cross Utilized Agent
United Ground Express
04.2023 - Current
Coach
Revolution Fitness Center
04.2019 - 06.2024
Receiving
Diamond RV
02.2019 - 04.2019
Subcontractor
AWH Remodeling
08.2013 - 06.2018
High School Diploma -
Northridge High School
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