Myrna Soto
13414 Kyle Dr Moreno Valley,CA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
12
12
years of professional experience
Work History
Driver
Lyft
07.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, building trust through professionalism and reliability in transportation services provided.
Store Manager
Jack in the Box
01.2018 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Jack in the Box
08.2015 - 01.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Manager
McDonald's
02.2013 - 07.2015
- Running the restaurant profitably and ensuring it meets the company's standards for quality, service, and cleanliness.
- Working with the general manager to set goals and create plans to achieve them.
- Assisted team of Department Managers set their own goals, follow up on their progress, and providing coaching and direction to improve their departments.
- Responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future.
Shift Leader
McDonald's
10.2012 - 02.2013
- Responsible for meeting targets during shifts and for helping assigned Departments meet their goals.
- Planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting the company's standards, monitoring safety, security, and profitability.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Cashier/Cook
McDonald's
07.2012 - 10.2012
- Greet customers with a smile, answer questions, and resolve complaints.
- Partnered with other Teams and Managers to meet target goals during shift.
- Maintain a fast speed of service, especially during rush times.
- Communicates with cashiers, and crew members.
- Stocked, restocked, and maintained clean workstations.
- Ensured safety and sanitation standards are maintained with utensils, surfaces, and cooking areas in the kitchen.
Education
El Camino College
Torrance, CAHigh School Diploma -
Ramona Convent Secondary School
Alhambra, CA06-2012
Skills
- Friendly Customer Service
- Detail and Goal Oriented
- Training and Mentoring
- Effective Leader
- Multitasking Abilities
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Driver
Lyft
07.2024 - Current
Store Manager
Jack in the Box
01.2018 - 07.2024
Assistant Store Manager
Jack in the Box
08.2015 - 01.2018
Assistant Manager
McDonald's
02.2013 - 07.2015
Shift Leader
McDonald's
10.2012 - 02.2013
Cashier/Cook
McDonald's
07.2012 - 10.2012
El Camino College
High School Diploma -
Ramona Convent Secondary School
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