Moriah Gatlin
Tampa,United States
Summary
I am passionate about developing and leading teams with over 10 years of experience. I have led large and small teams within the Chick-fil-A franchise and Chick-fil-A Corporate. I have always been eager to grow within my professional and academic endeavors. I am passionate about personalized coaching and believe in the power of personal development. I believe it is important to strive for excellence in all that you do.
Overview
9
9
years of professional experience
Work History
Director of Operations
Jason Dittman, Chick-fil-A Franchise
02.2023 - Current
- Contributing to the development of young and experienced leaders through restaurant protocol systems and personalized coaching.
- Building a strong operation by developing a culture of training and innovation. Prioritizing team member care and guest care through intentional connections.
- Analyzing customer feedback to identify areas of improvement and implemented changes to ensure guest satisfaction
- Analyzing labor and food cost to strategize reduction in costs.
Senior Lead
Jason Dittman, Chick-fil-A Franchise
09.2022 - 02.2023
- Developing new leaders through training and personalized coaching
- Prepared and led leadership meeting centered around restaurant analytics and leadership training
- Building a bench of certified trainers in order to grow foundational knowledge of Chick-fil-A standards and procedures
- Restaurant Scheduling
Senior Lead
Jared Caldwell, Chick-fil-A Franchise
02.2021 - 09.2022
- Organized Shifts through strategic planning by analyzing team member strengths, weaknesses and utilizing predicted sales and promotions.
- Insuring a smooth running operation by supporting team members and making sure guests have an uncommon experience
- Conducting hospitality training with new hires
Certified Trainer
Chick-fil-A Corporate
08.2016 - 12.2017
- Training new teams at Chick-fil-A “grand openings” across the U.S.
- Organizing training content and working alongside diverse trainer peers.
- Adapting to different cultures while influencing Chick-fil-A care and hospitality.
Education
Master of Arts - Online Marriage And Family Therapy Program
Abilene Christian University
Abilene, TX12-2028
Associates of Arts -
Hillsborough Community College
Tampa05.2023
Bachelor of Science - undefined
University of Phoenix
Online11.2025
High School Diploma - undefined
Brooks Debartolo Collegiate High School
Tampa05.2016
Skills
- Adaptability - Experienced
- Communication Skills - Expert
- Ability to Work in a Team - Expert
- Business Operations - Experienced
- Effective Time Management - Experienced
- Leadership - Experienced
Timeline
Director of Operations
Jason Dittman, Chick-fil-A Franchise
02.2023 - Current
Senior Lead
Jason Dittman, Chick-fil-A Franchise
09.2022 - 02.2023
Senior Lead
Jared Caldwell, Chick-fil-A Franchise
02.2021 - 09.2022
Certified Trainer
Chick-fil-A Corporate
08.2016 - 12.2017
Bachelor of Science - undefined
University of Phoenix
High School Diploma - undefined
Brooks Debartolo Collegiate High School
Master of Arts - Online Marriage And Family Therapy Program
Abilene Christian University
Associates of Arts -
Hillsborough Community College