Moriah Johnson
United States Alliance Fire Protection
New Berlin,US
19
years of professional experience
Customer Service Specialist with experience thriving in fast-paced environments while managing multiple tasks efficiently. Prompt, reliable, and committed to delivering exceptional customer service through strong communication, problem-solving, and organizational skills. Adept at handling high-volume workloads, resolving customer concerns, and maintaining a positive professional attitude under pressure.
Work History
Administration
11 Months- Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Developed customized invoicing templates to meet unique client requirements, enhancing overall customer satisfaction.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Established clear communication channels between the billing department and sales teams to ensure seamless collaboration on account management issues.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Managed and responded to correspondence and inquiries from customers and vendors.
Adminstration
4 Months- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered prompt service to prioritize customer needs.
Facility Manager
3 Years 2 Months- Overseeing the building and grounds maintenance.
- Ensuring security and emergency preparedness procedures are implemented properly.
- Processing payments and other various administration work.
- Maintained and distributed supplies and inventory.
- Helping grieving families with any needs or concerns.
Administration
2 Years 4 Months- Streamlined daily reporting information entry for efficient record keeping purposes.
- Inspected account books and recorded transactions.
- Managed and responded to correspondence and inquiries from vendors.
- Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing.
- Generated invoices upon receipt of billing information.
- Time management and meeting deadlines for billing each month.
- Organization and attention to detail with billing.
Optician
2 Years 11 Months- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Operated a lensometer to read eyeglass prescriptions after they returned from the lab.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Front Desk Associate
4 Years 11 Months- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
Dietary Aide
3 Years 9 MonthsEducation
High School Diploma
Skills
Multitasking Abilities
Problem-Solving
Self-Motivated
Attention to Detail
Data Entry
Organization and Time Management
Timeline
Administration
United States Alliance Fire Protection
09.2022 - 08.2023Read More
Adminstration
ENSA
05.2022 - 09.2022Read More
Facility Manager
Heritage Funeral Home
03.2019 - 05.2022Read More
Administration
United States Alliance Fire Protection
10.2016 - 02.2019Read More
Optician
Wisconsin Vision
11.2013 - 10.2016Read More
Front Desk Associate
Best Western Plus Hotel
08.2008 - 07.2013Read More
Dietary Aide
Library Square
11.2004 - 08.2008Read More
Nathan Hale High School
High School Diploma
Read More