Nella smith
ABC Support Solutions
Charlotte,NC
3
years of professional experience
I am a dependable, hardworking, and motivated individual seeking an opportunity to contribute to a company's success. I am eager to learn, work well with others, stay organized, and provide excellent customer service while continuing to grow professionally.
Work History
Remote Customer Service Representative
3 Years- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve issues, provide product and service information, and ensure customer satisfaction.
- Document customer interactions and update account information in the system.
- Maintain strong communication skills while working independently in a remote environment.
- Skills Used: Customer Service, Communication, Problem Solving, Microsoft Office, Time Management, Data Entry
Tax Processor
2 Years 4 Months- Processed tax-related documents and paperwork.
- Sorted and organized files and records.
- Maintained accurate documentation and data organization.
Front Desk Receptionist
1 Year 3 Months- Greeted and assisted patients in person and by phone in a friendly and professional manner.
- Scheduled, confirmed, and managed appointments using office software.
- Handled patient inquiries, updated records, and verified insurance information.
- Maintained a clean, organized front desk area and ensured smooth daily operations.
- Skills Used: Customer Service, Organization, Communication, Multitasking, Microsoft Office, Data Entry
Amazon Customer Service Representative
8 Months- Provided professional customer support across phone, chat, and email to ensure prompt issue resolution.
- Assisted customers with orders, account inquiries, and issue resolution to enhance customer satisfaction.
- Maintained accurate customer records and documented interactions to support service continuity.
Education
High School Diploma
Skills
SKILLS
• Microsoft Office
• Customer Service
• Organization
• Paper Documentation
• Warehouse Operations
• Data Entry
• Communication Skills
• Teamwork
• Time Management
• Problem Solving
Timeline
Amazon Customer Service Representative
Amazon
05.2024 - 01.2025Read More
Front Desk Receptionist
Premier Dental Group
02.2024 - 05.2025Read More
Tax Processor
ManPower Agency
12.2023 - 04.2026Read More
Remote Customer Service Representative
ABC Support Solutions
06.2023 - CurrentRead More
Stewart Creek High School
High School Diploma
Read More