Moriah Rosenfield

Served high customer volumes during special events, nights, and weekends.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Averaged above 22% gratitude consistently

• Administered phone interviews to survey participants to see fit for potential jobs.
• Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
• Developed strong rapport with interviewees, resulting in more detailed and accurate survey responses.
• Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.

As a telephone interviewer using Vette.io, your responsibilities include scheduling interviews with candidates, conducting structured interviews based on predefined criteria, accurately documenting candidate responses and feedback, and communicating effectively with both candidates and hiring managers. You are also tasked with ensuring a positive candidate experience throughout the interview process, maintaining professionalism and confidentiality.

• Provided quality customer service to earn satisfaction ratings of 96%.

• Maintained up-to-date knowledge of sports trends, statistics, and news for informed broadcasting coverage that resonates with fans.
• Generated excitement for upcoming matches by delivering pre-game analysis, and discussing team strategies and player performance factors.
• Improved overall broadcast quality by working closely with technical staff to troubleshoot audio-visual issues during live events.
• Delivered timely updates on breaking news related to teams or players during live broadcasts to keep viewers informed.
• Mentored junior commentators in honing their skills and developing enthusiasm in voice for engaging sports analysis.
• Developed strong relationships with athletes, coaches, and other industry professionals to gather exclusive insights and perspectives.
• Researched topics for comment and discussion.
• Interviewed show guests and moderated discussions.