Morisa Wolphagen
Richmond,KY
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Dept Manager
Walmart
Nicholasville, KY
03.2021 - Current
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored daily sales figures to track trends in customer buying behavior.
Aircraft Safety Director
United States Navy
Norfolk , VA
01.2012 - 01.2020
- Facilitated weekly trainings to ensure proficient practical knowledge of team members.
- Maintained efficient inventory of aircraft firefighting tools.
- Performed daily operations readiness checklist throughout facility and firefighting equipment.
- Provided guidance on safe work practices to reduce risk of injury or illness.
Education
Associate of Science - Fire Science
Goodfellow Fire Academy
San Angelo, TX10-2017
Associate of Arts - Business Administration And Management
Bluegrass Community And Technical College
Lexington, KYSkills
- Training And Coaching Methods
- Team Training
- Personnel Training And Development
- Inventory Purchasing
Timeline
Dept Manager
Walmart
03.2021 - Current
Aircraft Safety Director
United States Navy
01.2012 - 01.2020
Associate of Science - Fire Science
Goodfellow Fire Academy
Associate of Arts - Business Administration And Management
Bluegrass Community And Technical College