Morrigan McFadden
Lee County BOCC
Fort Myers,FL
7
years of professional experience
I am a professional with a strong background in customer relations, adept at resolving complex issues. Skilled in communication, problem-solving, and time management. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment. Known for reliability, adaptability, commitment to team success. Committed to maintaining professional relationships with employees.
I have become very interested in health and wellness the last couple years. I have powered through my own health journey and am now ready to make that a bigger part of my life. I want to have a career based around everything health and wellness. I would love to help others improve their health through presentations, classes, etc...
Work History
Food Service Worker
7 Months- Prepared several hot food items, following Costco food court recipes and portion standards.
- Operated cash register, processed member orders, and handled payment transactions accurately.
- Restocked condiments, packaging, and supplies to support continuous food court service.
- Maintained clean workstations, sanitizing equipment and surfaces to meet food safety standards.
- Assisted with food preparation, including assembling menu items and organizing ingredients.
- Supported fast-paced customer service by resolving orders and maintaining efficient line flow.
- Monitored product quality and freshness, removing items not meeting presentation or safety standards.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported 4-5 team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Cashier Assistant
5 Months- Assisted members at checkout, resolving questions and maintaining efficient lane flow.
- Organized carts and supplies to support smooth front-end operations.
- Verified receipts and memberships to help protect store assets.
- Supported cashiers by bagging items and preparing purchases for transport.
- Responded quickly to customer requests, directing members to appropriate departments.
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Cashier
4 Months- Scanned groceries efficiently while verifying prices and item accuracy at checkout.
- Accepted cash, credit, debit, and mobile payments with careful attention to register totals.
- Assisted customers with product locations, store policies, and basic service questions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained clean, organized checkout station and replenished front-end supplies.
- Verified age-restricted purchases and followed store procedures for compliant sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Team Lead
8 Months- Balanced cash drawer and resolved payment discrepancies with accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Supervised cashier coverage and maintained smooth front-end operations during peak store traffic.
- Trained new cashiers on register procedures, customer service standards, and transaction accuracy.
- Monitored checkout lines and redirected team members to reduce customer wait times.
- Coordinated break schedules and task assignments to support efficient front-end workflow.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Customer Service Representative
1 Year- Processed payments, applications, and routine requests while maintaining accurate records and follow-up documentation.
- Verified customer information, updated account details, and maintained confidentiality of sensitive records.
- Trained on county systems and procedures, adapting quickly to changing service needs and workflow priorities.
- Delivered courteous front-desk support, greeting visitors and directing them to appropriate resources.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Specialist Sr.
3 Years 4 Months- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to employees.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills.
- Perform calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Design employee wellness programs supporting health education, preventive care, and behavior change initiatives.
- Coordinate biometric screenings, vaccination clinics, and wellness events with vendors and internal departments.
- Promoted a positive attitude towards wellness, encouraging employees to adopt healthier habits in their daily lives.
- Attend online webinars on nutrition, stress management, tobacco cessation, and lifestyle goals.
Education
High School Diploma
- Completed AP course in Psychology
- Extracurricular Activities: Chorus, Band, Softball,
Skills
Customer service
Good communication skills
Problem resolution
Data entry
Microsoft outlook
Administrative support
Paperwork processing
Call center operations
Coordination
Scheduling
Spreadsheets
Fast Learning
Extremely Organized
Computer proficiency
Active listening
Prioritization
Interests
Committed to improving personal fitness through regular participation in physical activity and healthy eating.
Passionate about balancing physical health with mental and emotional wellness.
Fundraising Events
Timeline
Customer Service Specialist Sr.
Lee County BOCC
06.2023 - CurrentRead More
Customer Service Representative
Lee County BOCC
06.2022 - 06.2023Read More
Cashier Team Lead
Publix Grocery Store
10.2021 - 06.2022Read More
Cashier
Publix Grocery Store
06.2021 - 10.2021Read More
Cashier Assistant
Costco Wholesale Corp
11.2020 - 04.2021Read More
Food Service Worker
Costco Wholesale Corp
11.2019 - 06.2020Read More
Cypress Lake High School
High School Diploma
Read More