Morrigan Ricker
Bismarck
Summary
Dependable, responsible, and respectful individual with a strong work ethic and exceptional multitasking skills. Known for staying organized and focused in fast-paced environments. Confident that abilities would bring value to your team and eager for the opportunity to contribute to company's success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Supervisor
Dakota Boys and Girls Ranch
11.2023 - Current
- Supervised daily operations of residential facility, ensuring compliance with safety and regulatory standards.
- Mentored and trained staff on best practices in resident care and crisis management techniques.
- Developed individualized treatment plans in collaboration with multidisciplinary teams to enhance resident outcomes.
- Implemented quality assurance protocols, improving service delivery and overall client satisfaction.
- Coordinated activities and resources for residents, promoting engagement and skill development in daily living tasks.
- Conducted regular assessments of resident progress, adjusting care strategies as needed to align with goals.
- Led emergency response initiatives, training staff on procedures to ensure resident safety during crises.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Solved grievances and complaints by collaborating with residents.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
Residential Shift Lead
Dakota Boys and Girls Ranch
09.2023 - 11.2023
- Supervised daily operations, ensuring team adherence to safety protocols and efficient workflows.
- Trained new staff on operational procedures, enhancing onboarding process and team performance.
- Coordinated shift schedules, optimizing resource allocation for peak productivity periods.
- Assisted in developing training materials, streamlining knowledge transfer among staff members.
- Evaluated employee performance, providing constructive feedback to foster professional growth and accountability.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Client Support Staff
Dakota Boys and Girls Ranch
10.2022 - 09.2023
- Medication Administration, Supervising Client Support Staff Members, Documentation, Daily Charting, Supporting Clients, Maintaining Confidentiality, and Maintaining a clean and healthy living space and helping clients with their needs.
- October 2022– September 2023
Residential Supervisor
RSI Rehab Services
08.2021 - 02.2023
- Medication Administration, Supervising Client Support Staff Members, Documentation, Daily Charting, Supporting Clients, Maintaining Confidentiality, and Maintaining a clean and healthy living space and helping clients with their needs.
- August 2021 - February 2023. Full Time.
Client support staff
RSI Rehab Services
08.2020 - 08.2021
- Documentation, Daily Charting, Supporting Clients, Transporting clients to appointments, Maintaining Confidentiality, and Maintaining a clean and healthy living space and helping clients with their needs.
- August 2020- August 2021. Full Time
Residential Supervisor
Domestic Violence Crisis Center
08.2019 - 08.2020
- Charting, Accepting Donations, Manning the Multiline Crisis Phone Line, Establishing a Personal Relationship with Clients, Documentation, Assisting clients with needs, Maintaining Confidentiality, and Maintaining a clean and healthy living space.
- August 2019- August 2020. Full Time.
Client support staff
Domestic Violence Crisis Center
05.2019 - 08.2019
- Transportation to appointments, preparing meals for the clients, purchasing items for the facility, Establishing a Personal Relationship with Clients, Maintaining Confidentiality, and Maintaining a clean and healthy living space.
- May 2019– August 2019. Full Time.
Server
Denny's
12.2017 - 05.2019
- Waiting tables, bussing tables, processing cash payments, processing credit card payments, answering the phone, giving correct change, and Maintaining a clean restaurant.
- December 2017–May 2019 Part Time
Host
Denny's
01.2015 - 12.2017
- Greeting customers, getting drinks for customers, processing cash payments, processing credit card payments, giving correct change, answering the phone, taking to go orders, and Maintaining a clean restaurant.
- January 2015– December 2017 Part Time
Education
High School Diploma -
Dickinson High School
Dickinson, TX05.2019
Associate of Science -
Bismarck State College
Bismarck, ND01-2026
Skills
- Documentation
- Ability to multitask
- Organization
- Microsoft office
- Microsoft excel
- Can lift 30 pounds
- Resident relations
- Safety policies and procedures
- Team management
- Accurate record keeping
- Safety inspections
- Direct care staff oversight
LANGUAGES
English
Certification
- CPR First Aid Training
- NCI Behavior management skills
Timeline
Residential Supervisor
Dakota Boys and Girls Ranch
11.2023 - Current
Residential Shift Lead
Dakota Boys and Girls Ranch
09.2023 - 11.2023
Client Support Staff
Dakota Boys and Girls Ranch
10.2022 - 09.2023
Residential Supervisor
RSI Rehab Services
08.2021 - 02.2023
Client support staff
RSI Rehab Services
08.2020 - 08.2021
Residential Supervisor
Domestic Violence Crisis Center
08.2019 - 08.2020
Client support staff
Domestic Violence Crisis Center
05.2019 - 08.2019
Server
Denny's
12.2017 - 05.2019
Host
Denny's
01.2015 - 12.2017
High School Diploma -
Dickinson High School
Associate of Science -
Bismarck State College
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