Charnise Morrison
Brooklyn,NY
Summary
Housing professional prepared for this role with focus on delivering high-quality support in housing sector. Proven ability to foster positive tenant relationships and resolve housing issues promptly. Reliable team collaborator committed to achieving results and adapting to changing needs. Strong organizational skills and customer service orientation.
Overview
25
25
years of professional experience
Work History
Housing Assistant
New York City Housing Authority
02.2022 - Current
- Review and complete annual and interim reviews.
- Review and complete lease renewals and contract rent changes,
- Perform income and employment verification.
- Investigate and verify tenants' submitted information
- Create and process payment adjustments
- Inform tenants of Housing Authority rules, regulations and requirements
- Review and process terminations for failure to recertify
- Review and process information requests and correspondences
- Assist with identifying system issues and suggesting enhancement to improve operations
Customer Information Representative
New York City Housing Authority
05.2009 - Current
- Provide customer service utilizing computer databases and information technology
- Escalate/Process necessary service request to appropriate Departments or Supervisor
- Inform residents/applicants apprised of status and progress on unresolved service request
- Perform related clerical administrative tasks and computer support work
- Record clients information, inquires, and resolution in Siebel tracking system
- Maintain and comply with appropriate policies and training class
- Answer high volume of calls
Financial Center Operation Assistant
Citibank
04.2004 - 06.2008
- Monitored and Reviewed daily operations for retail bank, including branch sales, business development, customer service, cash management and credit analysis
- Investigate and resolve customer and employee complaints
- Perform quarterly branch audits, weekly time attendance reviews
- Approved Official Bank Checks/incoming Brinks cash and loaded atm
- Supervised tellers and trained new employees
Customer Service Representative/Bookkeeper
Home Depot
05.2002 - 09.2005
- Audited cashiers draws and customer return complaints
- Prepared end of shift deposits for Brinks shipments
- Performed related clerical administrative tasks and computer support
- Solicited extended warranties to clients to fit their needs
Financial Associate
Citibank
01.2000 - 03.2004
- Assisted and supported Financial Center Operation Manager
- Accepted customer deposits and prepared wire transfers
- Refer clients and high net-worth individuals with regard to their borrowing needs
- Supervised and trained new employees, prepared staff work schedules
Education
computer information system -
New York City Technical College
Skills
- Working knowledge of Microsoft Applications
- Excellent written and verbal communication skills
- Excel
- Outlook
- Proficient in Oracle Siebel application
- Demonstrate excellent time management and organization skills
Timeline
Housing Assistant
New York City Housing Authority
02.2022 - Current
Customer Information Representative
New York City Housing Authority
05.2009 - Current
Financial Center Operation Assistant
Citibank
04.2004 - 06.2008
Customer Service Representative/Bookkeeper
Home Depot
05.2002 - 09.2005
Financial Associate
Citibank
01.2000 - 03.2004
computer information system -
New York City Technical College
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