Morrissey Santana
Riverside,CA
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills.
Overview
15
15
years of professional experience
Work History
Back Office Lead Medical Assistant
Roger Tsutsumi DPM
02.2009 - Current
- Assisted physician with clinical procedures following safe practices.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Triaged incoming calls for provider to determine callers needs for immediate appointments or scheduled visits.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided exceptional customer service to patients while addressing their concerns with empathy and professionalism.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated referrals to specialists or other healthcare facilities for further evaluation or treatment based on physician recommendations.
- Streamlined patient discharge process with clear instructions on at-home care plans, follow-up appointments, or medication regimens.
Education
GED -
Riverside Adult School
Riverside, CA06.2010
Skills
Fluent in Spanish
Flexibility and Adaptability
Reliable team player
Critical Thinking
Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Back Office Lead Medical Assistant
Roger Tsutsumi DPM
02.2009 - Current
GED -
Riverside Adult School