Morteza Yadollahi

• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
• Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
• Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
• Coordinated trade-in appraisals accurately assessing vehicle value while balancing customer expectations.
• Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
• Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
• Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
• Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
• Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
• Collaborated with the finance team to secure favorable financing options for customers.
• Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
• Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
• Negotiated purchase prices and explained sales, warranty, and optional products.

• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Answered questions about store policies and addressed customer concerns.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Conducted product demonstrations to highlight features and benefits, increasing customer interest.
• Participated in periodic inventory counts to maintain accurate stock levels.
• Monitored sales trends to advise on restocking, ensuring popular items were always available.

Responsibilities:

• Represented Sunrun as the face of the brand in assigned Costco & Home Depot partner stores
• Built rapport with potential customers to win appointments
• Spoke with and qualified prospective customers for Sunrun solar and storage solutions
• Scheduled appointments with Sunrun Field Sales Consultants and prospective customers

Achievements:

• Became one of the team's top performers in under the two months period
• Trained and motivated new team members to efficiently use the pitch and the company's tools to succeed
• Won the company's trip to Cancun as the top new recruit

• Worked with global learners and helped them to reach their language goals.
• Tailored the service to individuals from different cultural backgrounds (MENA, SA, EU, SEA, APAC).
• Used pre-written curriculum to teach students English via remote video conferencing.
• Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
• Gently corrected student pronunciation and grammar to improve conversation skills.
• Worked with students between ages 4 and 65 on grammar, pronunciation, vocabulary and fluency.
• Helped over 15,000 international students to pass IELTS exam for immigration.
• Maintained schedule of appointments and worked up to 55 hours each week.
• Designed and implemented assessments to measure student progress in English language learning.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Worked in the workshop performing lost wax casting process from 3D printing and molding/ casting, burning out and finishing jewelry.
• Acquired UK celebrity clients and fulfilled their custom orders efficiently to ensure satisfaction and continuation of business.
• Evaluated suppliers to maintain cost controls and improve operations.
• Worked with diamonds and other precious stones dealers to source out the stones needed for the custom projects.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Worked with marketing teams to create print and online advertisements to bring in new customers.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Outsourced workforce to meet deadlines where was needed.

• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Successfully sourced mono solar cells and frames for the installation of the 1MgW solar farm at a highly competitive cost price which boosted the ROI.
• Located government funded land to reduce business costs.
• Signed a 25-year electricity sales contract with the government with flexible pricing to protect the company in spite of inflation.
• Managed labour force and supervised construction of the facility.
• Supervised the maintenance of the solar panels and other respective tools, machinery and equipment.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Analyzed and reported on key performance metrics to senior management.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
• Developed and implemented account management plans to establish customer satisfaction.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Recommended complementary purchases to customers, increasing revenue.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.

• Increased sales and customer satisfaction through personalized servicing.
• Listened to clients and introduced solutions to reach corporate goals.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Provided competitive handling and delivery solutions pricing with interested parties.
• Networked internationally by cold calling (EU, MENA, SA) to build and nurture successful relationships with new customers in order to build long-term customers.
• Worked to build relationships with customers and built potential for additional sales.
• Developed and grew leads through repeat business and customer referrals.
• Expanded brand and marketing strategies by planning strategic events.
• Logged reports, expenses, receipts, and sales via CRM systems.
• Engaged customers in social conversations to facilitate pleasant and easy business experience.
• Located agricultural commodities suppliers/manufacturers to fulfill contracts.