Moses Mendez
Citrus Heights,CA
Summary
Experienced mortgage processor with a proven ability to manage complex financial transactions and ensure compliance with industry regulations. Eager to apply my strong analytical skills, attention to detail, and process-driven mindset to a new and exciting career path where I can contribute expertise in problem-solving, organization, and customer service to drive success in a different industry
Overview
11
11
years of professional experience
Work History
Loan Processor II
Us Bank
03.2013 - 09.2023
Worked on various loans including conventional, FHA, Government and commercial loans
• Order and review VOE, VOD, Title Reports, Credit Reports, Customer Assets and loan documentation to ensure completion accuracy
• Address and resolve customer product complaints, defusing volatile customer situations empathetically and professionally
• Investigate and correct errors upon customers’ request, according to records
• Answer clients’ questions courteously, professionally and in a timely manner regarding purposes and/or details of financial plans and strategies
• Order and review VOE, VOD, Title Reports, Credit Reports, Customer Assets and loan documentation to ensure completion accuracy
• Address and resolve customer product complaints, defusing volatile customer situations empathetically and professionally
• Investigate and correct errors upon customers’ request, according to records
• Answer clients’ questions courteously, professionally and in a timely manner regarding purposes and/or details of financial plans and strategies
Education
Associate of Science - OPERATION SPECIALIST
US NAVY
OPERATION SPECIALISTSkills
- Customer Service De-escalating Customers
- Analyzing borrowers assets, liabilities & income
- Problem solving
- Car restoration
- Full vehicle assessment
- Outlook, CRM, Microsoft Word expert
Timeline
Loan Processor II
Us Bank
03.2013 - 09.2023
Associate of Science - OPERATION SPECIALIST
US NAVY
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